Senior Manager, Global Market Operations

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Team background:

The “Global Markets” team represents the entire revenue of the company and brings together 5 of the Regional Presidents and the key client-facing functions (MS&A, DP, Global Clients, Global Deals). The Operations team is responsible for supporting the Group President as well as the Global Markets team more broadly in achieving its top priorities (OKRs) – across an array of strategic and operational activities.

Job Description:

The Senior Manager, Global Market Operations is a key member of the Global Markets Operations team, reporting to the VP, Global Market Operations. They will focus on both strategic and execution-oriented topics.

Strategic topics could include: global coordination on key risks facing multiple regions (e.g., A2A, RTP, Wallets, Regulatory activity, Localization), consideration of new business and operating models, identification of key trends impacting our business, MSO priorities, Sales Transformation initiatives, SMB Acceptance priorities, optimizing and streamlining corporate processes (e.g., Deal Refresh) etc. 

Execution-oriented topics could include: EC reporting on key business updates across the Global Markets team, crafting presentations on key business topics and global payments trends for external /internal audiences, Quarterly Business Reviews facilitation, Budget facilitation, crafting agendas and content for market visits around the world, planning for key events like AMK, etc.

Across all topics, the role will require highly effective collaboration and stakeholder engagement across a wide array of functions – incl. collaborating with senior leaders of the company (key stakeholders include but are not limited to: Regional and functional BPOs, Regional Leadership teams, Country Managers, Global Sales and Commercial Operations, the Office of the CEO, Finance, Corporate Strategy, and more).  

Responsibilities include supporting the VP on:

• Owning and prioritizing the running list or “backlog” of topics relevant for the President and the Global Markets team

• Executing against the key priorities

• Preparation of materials for key forums and meetings – slide deck creation and scripting

• Assisting in the development of perspectives on a range of priority strategic initiatives as indicated by Group President

• Crafting the agenda and working with stakeholders on content for the President’s key internal forums: The Global Markets Leadership team and the Market Leadership Council

• Contributing to the knowledge of key market themes/trends

• Supporting the management of the Global Markets Team and the Group Presidents’ own operating model (e.g., market visits, corporate calendar, process optimization etc.)

• Engaging with stakeholders across a range of priority topics

• Collecting data on financial and other business performance and synthesizing outcomes (for mid and year-end assessments)

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:
• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:
• 9 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
• Knowledge of Visa business, strategy, and operating model
• Strong proficiency in Microsoft PowerPoint and Excel
• Highly struc