Jobs and Careers
CR
Customer Support Specialist- Contractor
CrossFitUKRemotefull_timeVerifiedPosted 24 Nov 2024
About the role
CrossFit is looking to hire a Customer Support Specialist Contractor for six (6) months. The Customer Support Specialist will work directly with our external stakeholders, including affiliate owners, trainers, athletes, members and prospective members and customers via email. You will play an imperative role in supporting and advocating for our passionate and growing community. RESPONSIBILITIES:● Respond to a wide variety of inbound support requests via email and chat● Partner with cross-functional and field teams to ensure seamless handoff and resolution of support requests● Ensure that news and updates are broadly communicated● Produce process and instructional documentation● Categorize inbound requests for reporting accuracy KNOWLEDGE AND SKILL:● Proficiency in navigating company communications and programs● Excellent written and verbal communication skills● A problem-solver by nature - you identify and present solutions● Ability to work flexible hours and on-call rotation● Thrive in a fast-paced, dynamic environment● Experience working with technical teams to troubleshoot issues a plus● Competency with Google Suite and Confluence, a plus EXPERIENCE:● Bachelor’s degree in a related field● CF-L1 preferred● 2+ years of experience in Customer Support/Success, Account Management, Professional Services, or related disciplines.● 2+ years of experience working with customers on Salesforce or other support software platform● 3+ years as a member of the CrossFit Community● Proven ability to succeed on a remote team CrossFit is a proud equal employment opportunity employer. We seek to recruit, develop, and retain qualified applicants from a variety of backgrounds, skills, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, pregnancy, sexual orientation, gender identity, gender expression, past or present military service, disability, genetic information, or any other basis protected by applicable federal, state, or local laws.
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s