Client Order Specialist

Client Order Specialist

Intertek, a Nationally Recognized Testing Lab (NRTL) and leading provider of quality and safety solutions to many of the world’s leading brands and companies, is actively seeking a Client Order Specialist to join our Electrical team in our Boxborough, MA office. This is a fantastic opportunity to grow a versatile career in operations supporting international trade and regulatory product testing.

What are we looking for?

This Client Order Specialist position is responsible for the administrative support of the sales and operations groups by processing signed sales quotations into orders and ensuring all quality standards and order requirements pertaining to company controls are met. This requires integrity, as well as a keen understanding of Intertek systems including iConnect, Phoenix, PeopleSoft, and EPF.

About the Electrical Team

Intertek's Electrical team provides assurance, testing, inspection, and certification for a variety of electric products, including appliances, consumer electronics, lighting, medical devices, information communications technology, HVACR, industrial, and energy transmission and distribution. Our dedicated professionals help ensure the quality, safety, and sustainability of electrical products used by people throughout the world.

Job Title: Client Order Specialist 

Location: Boxborough, MA

Salary & Benefits Information

When working with Intertek, you can expect salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more. In addition to competitive compensation packages, Intertek employees are eligible for a variety of benefits including paid time off and paid holidays.

Listed examples are illustrative, and representative of the tasks required of this position and are not intended to be complete or exclusive.

• Validating all documentation submitted by client
• Acting as a liaison between Customer, Account Manager, and Operations, as needed
• Processing orders across all Intertek systems
• Research and assist with resolving account problems
• Managing new and existing client accounts
• Using financial tools available to determine clients’ credit worthiness and status
• Creating Intercompany projects
• Assisting with resolution of invoicing issues, as necessary
• Creating deposit invoices and submitting internal match payments
• Performing other work as required

This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.  

What it takes to be successful in this role:

• Associate's degree, or equivalent education with 1+ years data entry experience.
• Performs with a high level of attention to detail.
• Resolution oriented.
• Client focused.
• Proficiency in Microsoft software applications including Outlook, Word, and Excel.
• Excellent written and oral communication skills, including the ability to effectively interface with both internal and external clients via telephone and email.
• Thrives in a fast-paced, multi-task environment.
• Strong organizational and time management skills.
• Ability to work independently and problem solve effectively.
• Must have proactive and positive attitude.
• Must be team oriented.

Preferred Qualifications and Requirements

• Previous CRM and web-based computer program experience.

Intertek’s Commitment

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers’ expectations, while engaging with our employees to be 10X in their performance and professional growth.

Our Culture of Total Quality Assurance 

Intertek promotes a culture where motivated, customer-oriented employees can flourish, experience professional fulfillment, and reach their highest potential. At Intertek, we exercise our spirit of innovation, the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better, safer, and more sustainable place for all. 

A career with Intertek offers rewarding opportunities to help companies around the world develop products that