Customer Service Rep 2

About Key Technology

Key Technology has been providing innovative solutions to the food industry since 1948. We are a global leader in the design and manufacture of food processing technology. Our products range from conveying, digital sorting, and process automation technologies. Our ongoing innovations provide increased control, continuous processing, and longer machine life–in processed fruits and vegetables, nuts, dried fruit, fresh-cut produce and more. Corporate headquarters are in beautiful eastern Walla Walla, Washington. Here we continually strive to find and fulfill our customers’ growing needs.

Summary:

The Customer Service Rep is a member of the Lifecycle Services team and collaborates with the Customer Service staff and other functional teams (Manufacturing Operations, Engineering, Finance, HR and Inside Sales) on executing company strategies in support of the customers. They are responsible for the customer service and parts sales aspect of the business. The CSR listens to and discerns the needs of the customer and follows up on those needs.  This may, at times require the hand-off of a customer service call to the appropriate person or department who can appropriately resolve the issues or concerns raised by the customer.

Essential Responsibilities:

• Order entry of parts for various types of customers for domestic parts orders.
• Order management including all types of purchase orders, parts orders, invoices, parts documentation, etc.
• Prepares quotes for domestic parts orders
• Provides account specific routing for parts orders and or shipping notices
• Provides efficient, effective management of order records and documentation
• Provides customer aftermarket sales and research of spare parts including quoting
• Provides support to inside and outside service staff and associated customers
• Responds to verbal or written customer inquiries regarding service requests or orders for parts, pricing and delivery
• Manage shipping dates for parts orders using the shipping report, work with purchasing and scheduling to align best delivery dates
• Observes safety and security procedures; Uses equipment and materials properly; reports potentially unsafe conditions
• Ensures company policies and procedures are reviewed often and notifies the Customer Service Manager when such policies or procedures may need to be revised to increase work efficiency in the department.
• Coordinates projects including the coordination and resolution of customer freight issues such as shipment damages and delivery issues
• Coordinates and handles warranty issues
• Provides after hours phone coverage as assigned at a compensated rate
• Other duties as assigned.

Qualifications:  
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Education and/or Experience:
  • Highschool Diploma or GED and 1 to 3 years of related experience; or combination of education/experience.
• Software knowledge:
  • Experience and knowledge of Salesforce and Epicor ERP is a plus. 

Why Join Key Technology?

Key Technology offers a competitive benefits package for all full-time employees, including the following:

• Medical coverage through your choice of a high deductible health plan or a PPO plan. All plans include prescription drug coverage
• Flexible spending accounts, when allowed by tax laws
• Health Savings Accounts (HSA), when allowed by tax laws. Our HSA includes a 2x match, up to $1,000 annually
• Dental and Vision Coverage
• Paid life insurance and disability insurance, and options to purchase additional coverage
• Paid Maternity Leave
• Optional coverages include Long-term Care, Accident Insurance, and Critical Illness Insurance
• 401k plan with a 100% m