Leader, Warehouse IT Infrastructure

Leader, Warehouse IT Infrastructure

Role Summary: 

The Leader, Warehouse IT Infrastructure, will play a critical role in optimizing warehouse operations by leading the integration, maintenance, and enhancement of TireHub IT hardware and software. This role will oversee local and remote IT engineers, support day-to-day operations, and direct/ or administer technology deployments for new warehouse builds, as well as expansions. The Leader, Warehouse IT Infrastructure will need expertise in proposing innovative solutions, refining processes, and collaborating with infrastructure partners. This collaboration will be instrumental in ensuring the reliability and efficiency of TireHub’s technology infrastructure.

This role will report to the Sr. Manager, Corporate and Distribution Center Technology.

 The individual must exhibit the following core attributes of the TireHub commitment:

• Approachable - If a company could smile, we would. Instead, we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships.
• Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique.
• Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we do not give up until we get to the end. 
• Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done – and we do it fast. 

 

Role Specifics:

• Team Leadership and Management: Build, lead, and develop a high-performing team of IT engineers while fostering a culture of technical excellence and knowledge sharing. Provide leadership, mentorship, and opportunities for professional growth. Establish and track key performance indicators (KPIs) to ensure accountability and the achievement of objectives. Additionally, oversee and coordinate the work of remote contractors, both locally and internationally, to ensure seamless collaboration and execution.
• Hands-On IT Management: Leads the integration, configuration, troubleshooting, and maintenance of warehouse IT hardware and software which includes: tablets, handheld scanners, and printers, as well as the associated software used to manage them.
• Vendor Management: Develops and manages service provider relationships supporting warehouse IT Infrastructure such as: Wide Area Networks (WAN), telecom and satellite services, Mobile Device Management (MDF), and SOTI support.
• Regional Coordination: Promotes collaboration among TireHub? regional IT engineers to standardize processes, share best practices, and address challenges. Serves as the primary liaison between the team and TireHub’s corporate IT leadership.
• Process Improvement: Defines and improves processes and procedures to enhance the efficiency and effectiveness of warehouse IT operations.
• Project Coordination: Manages support for existing warehouses and coordinates visits to new locations to oversee handoffs from infrastructure partners, such as consultants and low voltage installers.
• Hands-On Support: Assists device configuration, inventory management, shipping, and project management tasks as required.

·         Ensures individual personal adherence to TireHub policies, procedures, and guidelines. 

·         Participates and maintains ongoing training requirements through in-class, in-person, or computer-based learning modules as assigned. 

·         Completes other tasks assigned by the VP of IT, Sr. Manager Corporate and Distribution Center Technology, or another member of Senior Leadership, as requested.

Competencies:

• Staff Management: Demonstrated ability to recruit, mentor, and lead geographically dispersed IT teams of at least five members, both local