Director, HR Operations

Who We Are

The Farmer’s Dog is the fastest growing pet health service company in the US, and was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care – a fresh proposition in an industry riddled with manipulative and misleading marketing. We’re starting by radically improving the $100 billion pet food market, replacing bulk bags of highly-processed pellets with a personalized subscription service that sends healthy, freshly-made dog food, balanced by top veterinary nutritionists, directly to customers’ doors. Our ultimate goal is to create innovative, honest, and delightful experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic and forward-thinking culture uniquely position us to shepherd this backwards industry into the future. 

To date, The Farmer’s Dog has delivered hundreds of millions of meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to our customers, health to their companions, and much-needed change to the way people feed and care for their pets.

#LongLiveDogs

Where You'll Come In

We are looking for a dynamic and experienced Director, HR Operations to join our growing Human’s team. In this critical role, you will develop, enhance, and optimize the core HR Operations infrastructure at The Farmer’s Dog. The ideal candidate will work collaboratively across the organization to deliver operational excellence in HR programs, manage the PEO relationship, oversee multi-location compliance, and establish robust policies and processes to support our employees and drive company growth. Reporting to the SVP of Humans, this role will have a significant impact company-wide, working closely with HR, Finance, managers, and employees.

How You'll Make An Impact

• Strategic Planning and Execution: Develop and execute strategic plans for the HR Operations function to meet current needs and anticipate future requirements as we scale. Implement evolving processes to support our growing workforce.
• Leadership and Development: Lead, mentor, and grow your team, fostering an environment that encourages career development and maximizes individual strengths.
• Employee Support: Provide exceptional support to employees on all HR Operations-related matters, ensuring a positive experience that aligns with our commitment to customer service excellence.
• HR Processes: Oversee the delivery and effectiveness of core HR processes across all employee life-cycle activities, including compliance, policy implementation, immigration, payroll, benefits, and compensation records.
• Program Development: Lead the development, implementation, and continuous improvement of core programs in the employee lifecycle, ensuring seamless onboarding, off-boarding, employee changes, and providing operational support for compensation, performance, and recruiting.
• Systems Management: Manage and evolve all employee systems of record, ensuring accurate and confidential data maintenance. Implement new systems as needed, including HRIS and payroll systems.
• Compliance: Ensure compliance with applicable local, state, and federal labor and employment laws and regulations, staying current on legal updates and best practices.
• Team Development: Directly and indirectly support the hiring and development of Human’s team members, contributing to a high-performing and cohesive team.
• Project Management: Lead and implement various HR initiatives, including system changes and process improvements, to support The Farmer’s Dog’s rapid growth.

We're Excited About You Because

• You go out of your way to ensure employees feel supported and heard, you bring positive energy and a can-do mentality to every employee and situation -- especially in touch points throughout the employee lifecycle.
• You believe “problems are treasures” and are open to innovative ways, solving problems from first principles.
• You have outstanding decision quality, and you have the experience and wisdom to deeply understand compliance and risk and make mitigating decisions that keep the business moving and growing.
• You thrive when multiple plates are spinning and you're able to prioritize and set direction for your team to keep building toward scale.
• You have 10+ years in HR operations with 4+ years of leading operationally-focused HR teams.

Office Guidelines

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