Sr. Analyst Process and Communication

Posting End Date:

March 25, 2026

Employee Type:

Regular-Full time

Union/Non:

This is a non-union position

We are hiring a Sr Analyst Process and Communication to join our outstanding team in Salt Lake City, Utah! As part of the Process and Communications team, you will provide centralized support of Customer Care processes, communication, and related activities. In addition, you will participate in all key functions that contribute to process efficiency and effective Customer Care operations.

What You Will Do:

• Coordinate the Customer Care Process inbox triage, follow up and engage supporting teams as necessary.

• Oversee the intake and response to process clarifications, updates and questions.

• Assist with identifying and addressing communications needs to support Customer Care operations.

• Analyze processes, to identify trending progress and improvement opportunities.

• Support preparation of process documentation, huddle and related Customer Care training material as required.

• Provide ad hoc support to Customer Care teams regarding processes, communications, and overall operational effectiveness.

• Provide analysis on trends as they relate to Customer Care process.
   

Who You Are:

• Post-secondary education in Business, Communications or related field with 2-3 years of work-related experience.

• Advanced communication skills, including verbal, written and presentation.

• Familiarity with business process functions, such as knowledge bases, process maps and documentation.

• Strong social skills with the ability to influence people.

• Analytical approach with strong problem-solving skills.

• Demonstrated initiative, flexibility, and reliability.

• Experience in meticulous functions and advanced collaboration skills.

• Ability to work with and provide support to a large number of team members in a diverse and multi-site environment.

Preferred:

• Knowledge of major Customer Care processes, functions, and practices.

• Previous experience with large scale communications.

• SAP or Customer Information System knowledge considered an asset

Physical Requirements include but are not limited to:

Grasping, kneeling, light – moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to work in tight spaces.

Mental Requirements (Both Field & Office) include but are not limited to:

Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.

Benefits:

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability

• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event

• Valuable retirement savings plans, including a savings plan with company stock as an investment option

• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays

• An Employee and Family Assistance Program

• A Wellness Program, which focuses on supporting healthier employees by