People Advisory Services - Immigration Legal Managed Services - Manager

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EY has people in more than 150 countries and they are committed to operating with integrity, quality and professionalism in the provision of audit, tax and transaction advisory services.  We strive to help all our people achieve their professional and personal goals through an inclusive environment that values everyone's contributions, appreciates diversity of thought, fosters growth, and provides continuous opportunities for development.

 

The immigration professionals within EY’s Global Immigration network provide a range of employment-based immigration legal and immigration support services to multinational clients who require employees to work in locations where the employee requires work authorization from the local authorities. 

 

The role of Manager, Immigration Legal Managed Services involves day-to-day management and oversight over a specific area of the immigration support services. This may include a focus on the coordination of local and/or global client engagements or may focus on the management of an immigration operations function.  The Manager, Immigration Legal Managed Services will supervise and manage Immigration Legal Managed Services Staff and/or Seniors who may report directly, or indirectly to the Program Manager.  The Manager, Immigration Legal Managed Services will report to a Senior Manager and/or Partner of the immigration practice.

 

Core responsibilities for Immigration Legal Managed Services Management:

• Assist in the development of new immigration legal managed services opportunities, including assisting with proposals, gathering and consolidating information from the global network (such as fees), participating in client presentations, and conducting demonstrations of process and technology.
• Manage implementation and transition procedures for new immigration legal managed services including developing project plan, establishing engagement-specific processes and protocols, and training/coordinating the global network.
• Drive services integration with other EY teams, including Global Mobility Tax, and People Advisory Services.
• Manage, drive and coordinate the day-to-day activity of immigration legal managed services engagements including managing escalations (from client and from EY network) and serving as the main point of contact for the EY team regarding any client matters.
• Monitor and manage client expectations and EY US deliverables to agreed Key Performance Indicators.
• Manage and deliver weekly/quarterly/annual meetings with the corporate client for immigration engagements.
• Manage the coordination of consolidated monthly billing for immigration engagements.
• Manage and implement continuous improvement for immigration legal managed services engagements including technology enablement, streamlining of process, and automation.
• Effective financial management of assigned immigration legal managed services engagements including staff utilization, WIP (Work in Progress) management, expense management, revenue, margin, and collections.
• Serve as the primary point of contact for client management to communicate service progress and engagement issues for immigration legal managed services. 
• Conduct periodic meetings with the client to review immigration legal managed services engagement trends and performance issues
• Establish and maintain service issue escalation and communication protocols with the client and manage the problem resolution process for escalated service delivery issues. This does not include assisting with the evaluation or resolution of issues concerning work product technical content.

 

Core responsibilities for Immigration Program Management roles that focus on immigration operations functional management:

• Ownership and management of a key immigration legal managed services operations function such as:  client acceptance, independence, quality/risk management, office administration, off-shore teaming, near-shore teaming, process improvement, process automation, technology enablement, financial management, learning & development, business development and branding enablement, reporting and analytics, etc.

 

Core responsibilities for all Program Management roles:

• Demonstrate knowledge of EY’s serv