Client Service Associate

We are currently seeking a talented and enthusiastic individual to join our Wealth Management Team. This is an exciting opportunity for an individual looking to join a synergistic team that values its employees and client relationships. You would be responsible for executing excellent proactive service to our clients while working collaboratively with our Wealth Management team. This is an in-office role based out of our Eden Prairie Headquarters, with some flexibility to work from home.

Boulay is a multi-office company based in Eden Prairie with a workforce in 17 different states. We strive to help you achieve your professional goals while allowing you the flexibility to reach your personal milestones. We want to help you create a career fit for your life!

Key Responsibilities:

• Lead coordination and processing of new accounts, account transfers, and all applicable paperwork
• Coordinate client requests for money/asset movement in a timely manner
• Respond to account maintenance requests and ensure client accounts are up to date and accurate
• Work directly with custodians to resolve client account issues
• Open, enter, and close agreement/document management and maintenance requests
• Utilize CRM system for daily tasks, tracking and documentation of client data, and internal updates to current assigned work.
• Collaborate with team members regarding account questions, service requests, and client inquiries
• Communicate and collaborate with clients and team members to provide excellent customer service

Requirements

• High School Diploma or GED (associate or bachelor’s degree preferred)
• Experience working in a client or customer service role

• Strong computer skills, including proficiency in Microsoft Office Suite
• Flexible to changing circumstances and client needs
• Strong attention to detail

• Desire to provide quality customer service
• Handle sensitive information and maintain confidentiality
• Work independently, multitask, and prioritize work to meet deadlines
• Think critically and be proactive
• Possess strong interpersonal skills, a team-based attitude, and a desire to collaborate

Benefits

• Flexible Working Hours
• Paid Holidays, PTO, Personal Time
• Remote & Hybrid Work Arrangements
• Mentorship Programs
• Training & Development Programs
• Extensive Benefits Offerings
• Open Doors at All Levels
• Employee Appreciation Activities