Principal Service Delivery Manager

Together we shape thriving communities, public spaces, places and economies.

 

• Ongoing full-time opportunity (35 hours per week)
• Office location -  Orange.
• Salary relative to experience and ranges from $139,787.00 to $161,663.00 + super

 

What’s in it for me?

Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritize work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.

 

As the Principal Service Delivery Manager, you’ll manage and coordinate complex HCM work packages and releases for our outsourced SAP S4/Hana ERP & integrated Systems, ensuring they meet organisational standards and are completed on time and within budget. Your job involves overseeing planning, coordinating resources, managing contracts, and ensuring smooth delivery of critical work packages. You'll also be required to interpret HR & Payroll related business processes into technical requirements and drive continuous improvement.  Your role includes providing expert advice around the archiving and maintenance of legacy on-premise ERP Systems.

 

You will manager and balance competing demands from customers and stakeholders while maintaining momentum on long-term projects and adapting to changing priorities. Understanding public sector processes and building strong relationships across the organization will be key, as will finding ways to add value and resolve complex issues effectively.

 

For more information read the full Role Description: Principal Service Delivery Manager

 

What you will bring to the role

 

• Excellent communication skills, both verbal and written, to effectively convey ideas and collaborate with team members. 
• Strong problem-solving abilities to navigate complex challenges and adapt to evolving situations. 
• Proven leadership qualities, including the ability to motivate and inspire others to achieve shared goals. 
• Solid time management and organizational skills to prioritize tasks and meet deadlines efficiently. 
• Empathy and emotional intelligence to understand the needs and perspectives of team members and clients. 
• Resilience and a positive attitude to persevere through obstacles and maintain productivity during challenging times. 
• Strong presentation skills and the ability to articulate and present solutions, ideas and recommendations. 
• Capable of driving outcomes while effectively involving stakeholders throughout the process, fostering collaboration and buy-in. 
• Enjoys autonomy and demonstrates proficiency in working independently, taking initiative, and making decisions. 
• Maintains meticulous attention to detail amidst high-volume workloads, ensuring accuracy and precision in all tasks and deliverables. 

 

What is an essential requirement:

 

• Tertiary qualification in computer science or related field and/or recognised cloud and industry certifications.

 

About us

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities. 

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments. 

Join us

If excited by the information above, we look forward to receiving your application, inc