Client Services Associate (Campus Delivery)

Reports To: The Client Services Associate (Campus Delivery) will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Job Overview: The CSA Campus Delivery is vital to the organization of a company's communication. With a strong attention to detail, they will facilitate a variety of delivery, distribution and mailroom tasks to ensure high levels of customer service in a fast-paced environment.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Responsibilities:

• Pick up, deliver, and handle parcels and packages (regularly up to 45 lbs; carts up to 60 lbs), including confidential and time-sensitive materials.
• Maintain accurate logs, reports, and inventory; ensure quality control and compliance.
• Provide excellent customer service with professionalism and flexibility in a high-volume environment.
• Support mailroom, copy/print, and other business services; cross-train and assist team members as needed.

Qualifications:

• Valid California driver’s license with clean driving record.
• At least 1 year of customer service or related experience.
• Strong communication, organizational, and problem-solving skills.
• Ability to lift 40–45 lbs, push/pull carts up to 60 lbs, and stand/walk for long periods.
• Basic computer skills (MS Office, data entry, MFD equipment).
• Must pass client-specific background screening.

Competencies:

• Strong verbal/written communication and interpersonal skills; delivers excellent customer service with professionalism.
• Proficient in MS Office and basic PC systems; able to learn onsite software and use MFD/printing equipment.
• Organized and detail-oriented with the ability to multitask, prioritize, and meet deadlines in a high-volume environment.
• Strong problem-solving skills; dependable, punctual, and adaptable to new tasks or cross-training.
• Team player who can also work independently; adheres to procedures, safety, and compliance requirements.

Additional Requirements:

• Adhere to all company policies and procedures.
• Required to maintain a professional appearance and attitude at all times.
• Must be available for overtime during peak seasonal periods.

Physical Demands:

• Ability to lift and carry up to 45 lbs; push/pull carts up to 60 lbs.
• Frequent standing, walking, bending, and lifting throughout the day.
• Manual dexterity for operating office and delivery equipment.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

Pay Range$21—$22 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge a