Senior Medical Operations Specialist

Our Company:

At Cerebral, we're on a mission to democratize access to high-quality mental health care for all. We believe that everyone everywhere deserves to get the care they need, and are striving to make care convenient and accessible, while tackling the stigmas that surround mental illness.

Since launching in January of 2020, Cerebral has scaled to provide mental health services to more than 700,000 people in all fifty US states. With support from investors like SoftBank, Silver Lake, Access Industries, Bill Ackman, WestCap, and others, and impactful leaders like you, we’ll continue to democratize mental health care and double down on clinical quality and deliver exceptional client outcomes for years to come. With a heavy focus on clinical quality and safety in all that we do, we’ve accomplished excellent outcomes for hundreds of thousands of clients:

• 82% of clients report an improvement in their anxiety symptoms after using Cerebral.  
• 75% of clients who report improvement in their depression see improvement within 60 days.  
• 50% of clients who initially report suicidal ideation no longer harbor suicidal thoughts after treatment with Cerebral.

This is just the beginning for Cerebral, and we won’t stop building, growing, and iterating until everyone, everywhere can access high-quality, evidence-based mental health care without high costs and/or long wait times. We’re looking for mission-driven leaders who share these values, and we need your help as we transform access to high-quality mental health care in the United States and beyond.

The Role:

We are looking for an experienced operations analyst to join our Clinical Operations Team. As a Senior Medical Operations Specialist at Cerebral, you will you will work with our clinical leaders to support the day to day operations of a group of Prescribers and collaborative physicians, establishing an environment where the clinical team meet all expectations to enable Cerebral to attain our mission of increasing access to high quality, long term mental healthcare. The MedOps Specialist will work with the clinical leadership team to implement new processes, track performance against targets, ensure compliance with policies and procedures and analyze individual performance. 

This individual will be responsible for analyzing and strategizing ways to improve the performance of a group of Prescribers and collaborative physicians, and is a key leader on our clinical operations team.

Who you are:

• Registered Nurse (RN) with Bachelor of Science in Nursing (BSN) degree 
• 3+ years of healthcare operations experience 
• Staff management preferred, specifically experience with 1099 contractors 
• Experience with data analysis and developing data-driven recommendations to drive operational strategy and decisions
• Detail-oriented multitasker
• Excellent communication skills including clear written communication, and the ability to effectively interact with all members of the clinical team, Therapists, and leadership
• Ability to effectively work with and support a team of prescribers and collaborative physicians
• Advanced proficiency using a computer and ability to learn how to use new computer programs quickly
• Ability to work under pressure and meet deadlines
• Experience working in a fast-paced or startup environment a plus
• Experience utilizing data visualization tools such as Looker or Tableau a plus

How your skills and passion will come to life at Cerebral:

• Support day to day operations of Prescribers and collaborative physicians
• Analyze and ensure compliance with Prescribers and collaborative physicians policies and procedures
• Document and address performance issues as they arise
• Support day to day Prescribers and collaborative physicians questions related to processes and expectations
• Address operational issues as they arise, and collaborate with other members of the Clinical Operations team to problem solve as needed
• Assure appropriate and effective use of technology and applications including the EMR, slack, confluence and others, creating training or educational content for new launches and continuous improvements, as needed
• Analyz