Field Tech/Desktop Support Technician - Onsite in Various Texas Locations

Req ID: 287274 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech/Desktop Support Technician - Onsite in Various Texas Locations to join our team. 

 

NTT DATA is currently looking for a desktop support technician in Wichita Falls, TX.  This position will be a client-based position and reliable transportation is required due to travel between nearby client sites.

 

The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc.  This role combines strong technical skills with an emphasis on delivery high level of customer service.

 

Role Responsibilities

• Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide
• "White glove" executive level support
• Coordinates with Client End User on expectations and availability to conduct Managed Client Services
• Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations
• Identifies potential issues that could adversely impact End User experience and follows through on action steps
• Strives to meet all Client SLAs & Customer Satisfaction Goals
• Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site
• Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles
• Basic installation and maintenance of technical products
• Follows predefined procedures and tasks in everyday activities
• Work is regularly reviewed by a more senior level technical specialist
• Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals
• Installs, maintains and optimizes desktop /notebook configurations at customer sites
• Diagnoses and resolves product performance problems
• Performs maintenance and repair services
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
• Instructs customers in the operation and maintenance of the system
   

Basic Qualifications

• 2+ years desktop/technical support experience

Highly Preferred Skills:

 

• Experience in servicing/deploying computer e