Senior Account Manager

 Job Title- Senior Account Manager

Department- Elevate Jet

Reports to- Director, Client Services

Location- Remote

Who we are-

Elevate Jet is the modern evolution of Elevate Aviation Group, bringing nearly thirty years of private aviation expertise into a new, technology-driven era. As the FAA-certificated airline within the organization, Elevate Jet manages and operates aircraft directly while offering advisory, acquisition, and management services. Built for clients whose time is their most valuable asset, Elevate Jet pairs operational mastery with seamless technology to make private aviation as simple as it should be.

Summary of position- 

The Account Manager is a member of the Elevate Aviation Group Client Services Department and owns the travel portfolio for a dedicated high-net-worth client. This person is the single point of contact for all things related to the aircraft, the owner, and every aspect of their aviation experience, from trip logistics and crew coordination to billing and contingency planning.

This is a service role, not a sales role. Success looks like a client who never has to wonder what's happening, never has to chase anyone down, and never has a reason to look elsewhere. It requires 24/7 availability, unwavering discretion and confidentiality, and the kind of judgment that comes from knowing the client's world as well as they do.

Essential Duties & Responsibilities-

Client Relationship Management

• Serve as the trusted, dedicated point of contact for a high-net-worth aircraft owner owning  all communication, account activity, and operational coordination
• Anticipate client needs and lifestyle preferences. The client should rarely have to ask
• Maintain and distribute an accurate, current client preference profile to all relevant internal teams
• Resolve issues with urgency and ownership; the client hears a solution, not an explanation of process
• Maintain absolute discretion and confidentiality at all times with respect to the client, their travel, and their personal affairs

Trip & Service Experience

• Coordinate all facets of trip logistics including catering, FBO selection, ground transportation, cabin setup, slot availability, and overflight permits as applicable
• Stay informed on trip schedules and aircraft status to serve as a credible, knowledgeable liaison between the client and operations
• Communicate changes or disruptions proactively, with context and a clear path forward
• In the event of mechanical issues or severe weather, coordinate off-fleet charter alternatives or seamless rerouting to minimize client impact
• Adapt quickly when trips are interrupted -  mechanical issues, weather, and last-minute changes require fast thinking and faster execution; the client always has a path forward

Billing & Finance

• Review invoices and billing statements for accuracy before client delivery; own the resolution of any discrepancies with Finance
• Serve as the client's resource for billing questions, statement clarification, and payment coordination
• Track trip costs and generate transparent, accurate financial reporting for the aircraft owner as needed

Internal Coordination

• Act as the intermediary between the aircraft owner, flight crew, and maintenance team — ensuring service standards, owner preferences, and safety requirements are clearly communicated and consistently upheld
• Translate client needs into clear, actionable direction for Flight Operations, Maintenance, Scheduling/Dispatch, Finance, and leadership
• Move quickly across departments to resolve open items — nothing sits
• Represent the client's perspective internally with the same care and advocacy given externally

Reporting & Documentation

• Maintain accurate CRM records, account documentation, and financial communications for the client account
• Provide internal reporting and trip summaries as needed
• Hold working familiarity with FAA Part 135 and Part 91 requirements as they affect scheduling, crew, and service delivery
• Other duties as assigned by leadership

Knowledge, Skills & Abilities-

• The ability to work effectively, efficiently, independently and remotely. 
• Excellent written and verbal communication abilities. Well organized with extreme attention to detail
• Client demands an unwavering commitment to confidentiality in all circumstances
• Abilit