Principal Product Designer, Banking

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.

Job Description

We are looking for a Product Designer to join our growing design team. Our focus is to create world-class experiences for our customers. We pride ourselves in rethinking established paradigms and bringing creative solutions into existence in the financial space.

Our product designers take a product, feature, or experience from ideation to production. This includes vision setting, designing solutions, prototyping, bringing along cross-functional teams, overseeing implementation, and collaborating with other designers, researchers, product managers, analysts, and engineers.

Banking is committed to bringing financial freedom to all our customers. Our team is at the core of Cash App’s mission—redefining the world’s relationship with money. We’re making Cash App the primary bank of choice for our customers by designing banking services that are more relatable, instantly available, and universally accessible. As a Banking designer, you would work on products and features that help customers deposit, save, spend, invest, and manage their money.

Qualifications

We’re looking for someone who has:

• 8+ years of experience as a Product Designer
• A passion for turning complex problems into simple and engaging solutions
• An innate understanding of the end-to-end design process - from identifying customer needs and pain points to delivering exceptional customer experiences
• Experience establishing a design voice in critique settings to help support team members 
• The ability to apply consumer insights and metrics to inform design decisions and influence the product roadmap
• Comfort with an iterative design process that includes solisticing and acting on feedback
• Strong systems thinker with the ability to connect the dots across the entire customer journey
• Experience in designing for multiple platforms, including mobile (both iOS and Android) and web
• Experience collaborating effectively with cross-functional stakeholders to influence outcomes 
• Know how to interpret data and informed design decisions based on both qualitative and quantitative insights
• Lead with the voice of the customer and have a deep understanding of human centered design principles

Even better:

• Experience mentoring other designers, providing feedback and coaching work
• Previous work experience in a consumer-focused tech organization
• Experience in customer journey mapping and strategic design to complement design foundations
• Familiarity in creating interactive prototypes to enhance the customer story 
• An active influencer with strong business acumen to help demonstrate the value of design
   

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $228,700 - USD $343,100
Zone B: USD $228,700 - USD $343,100
Zone C: USD $228,700 - USD $343,100
Zone D: USD $228,700 - USD $343,100

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program