Reporting to the Restaurant Manager and Assistant Manager and, the Food & Beverage Host/Cashier primary responsibility is to greet guests in a courteous, timely, and professional manner while ensuring his/her outlet is clean, organized, and properly stocked at all times and the tendering of all monetary transactions. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard.

Core Job Responsibilities:

• The Host Person is to assist the Food Servers, Bus Persons, and Food Service Runners as it relates to guest contact and table information

• Estcourt guests to tables using established rotation criteria

• Responsible for conveying special orders, cake orders, special requests information to management

• Maintain knowledge of scheduled daily activities and in-house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant

• Greet guests promptly as they enter the restaurant

• Answer the telephone and facilitate guest requests

• Ensure menus have proper inserts and are current according to the most recent change, and replace all menus in poor condition

• Communicate the needs of the guests to the kitchen and management, inform management of guest reactions and comments, and assist management as needed to ensure smooth operation and quality service

• Frequently check back with guests who are waiting to be seated; make it evident to guests that they have not been forgotten and that tables are being prepared for them

• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas; shut down podium and forward phones to voice-loop at end of shift

• Operate POS system.

• Handle money and credit transactions.

• Notify manager on duty of any guest concerns.

• Perform other job-related duties as requested.

• Other job-related duties, as requested.

Qualifications:

• High volume restaurant management or supervisory experience required

• Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine

• Effective listening abilities with strong judgment skills

• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

• High school diploma or equivalent

• Two (2) years of related experience

• Work varied shifts, to include weekends and holidays

• Alcohol Awareness Card

• Health Card

• Minimum age requirement is 21

• Experience working in a similar resort setting preferred.

Physical Demands:

• High school diploma or equivalent.

• One (1) year of Food & Beverage Cashier or equivalent experience in a cash handling position.

• Experience in a high volume food outlet.

• Experience with touch screens.

• Experience working in a similar resort setting.

• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.

• May be exposed to smoke

• The noise level in the work environment is usually moderate to loud.

• Constant contact with executives, department management, employees, and guests.

• Prolonged sitting or standing and mobility.

• Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 75 pounds occasionally

• Eye/hand coordination.

• Use of standard office equipment.

• May be required to work evening, weekends, and holiday shifts.

• Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.

Equal Opportunity Employer:

Palms provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color,