Sr. Associate Computer Operations Rep - 3rd Shift

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Location: Remote (Columbus, OH metro area preferred) 
Schedule: Sunday 12:00 PM – 11:00 PM EST; Monday–Wednesday 11:30 PM – 7:30 AM EST 

 
Position Summary 

The Senior Associate, Computer Operations Representative (3rd Shift) is responsible for monitoring enterprise systems, responding to alerts and incidents, coordinating triage efforts, and supporting production operations including job runs, backups, and identity management. This role plays a critical part in ensuring system stability and operational continuity during overnight hours. 

The ideal candidate brings foundational experience in IT operations, strong communication skills, and a willingness to learn HP Non-Stop systems and other enterprise platforms. This position operates with moderate supervision and follows established procedures while gaining exposure to more complex tasks. 

Key Responsibilities 

• Monitor systems, respond to alerts, and escalate issues as needed. 
• Execute and monitor Managed Care Optimizer (MCO) tasks including file transfers, task runs, and event responses. 
• Oversee production job runs and backups; perform triage and escalate issues.
• Coordinate and communicate production changes and code implementations. 
• Respond to incidents and coordinate triage efforts. 
• Support HP Non-Stop operations and escalate issues. 
• Perform identity operations (e.g., user account changes, login support). 

Candidate must be based in the metropolitan area of our hub city Columbus, OH. Position will primarily allow for remote working.

We are unable to provide sponsorship now or in the future for this position. 
 

Minimum Qualifications: 

Typically requires 1+ years of related experience 

Education: 

• High school diploma or equivalent. 

• Associates degree or equivalent, preferred. 

Critical Skills: 

• Proficient in Microsoft Office Suite. 

• Experience with case management platforms (e.g., Salesforce, ServiceNow). 

• Ability to follow established procedures and work independently with moderate supervision. 

• Strong written and verbal communication skills. 

Preferred Skills: 

• Experience with HP Non-Stop systems or willingness to learn. 

• Familiarity with infrastructure backup platforms and file transfer operations. 

• Experience with Confluence or similar documentation tools. 

• Ability to manage multiple communication channels and coordinate across shifts. 

• Exposure to identity management and incident coordination processes. 

Working Conditions 

• Fully remote; must