Tiger Card Office Coordinator

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Job Posting Title:

Tiger Card Office Coordinator

   

Position Type:

Professional / Unclassified

   

Department:

LSUAM FA - Ops - AS - Fin - Finance & Administration (Rachel Herrington (00058081))

   

Work Location:

0144 LSU Student Union

   

Pay Grade:

Professional Hourly

   

Job Description:

Job Summary:

This position coordinates and supports the day to day operations of the Tiger Card Office with a front facing customer service approach. The coordinator carries out the operational procedures to include administrative tasks, implementation and maintenance of the Tiger Card (LSU ID) and TigerCASH program services to participating students, faculty, staff and visitors as set forth by Auxiliary Services. Ensures program financial requirements are met, provides customer service, ensures office coverage and serves as a liaison with other University departments vendors and partners. This position also supervises student workers.

Job Responsibilities:

Coordinate the daily operations of the Tiger Card Office, including the training and supervision of student workers. Serves as the first line of contact in customer service issues in the office and oversee the verification of cardholder accounts, identification, photo processes and vending refunds. Assist with maintaining office operating procedures. Create and update training procedures as necessary. Maintain office inventory to ensure adequate levels of supplies and replenish as needed. Facilitate communication with departments on campus to ensure timely Tiger Card distribution during orientations and other peak times. 40%

Serve as the first point of contact for questions and concerns regarding meal plans and work with departments across campus to ensure that students’ meal plans are updated successfully. Process daily reports from the registrar to make certain that meal plans are removed when appropriate. Coordinate with the finance team to resolve meal plan discrepancies between the software programs. 25%

Make certain appropriate financial controls established by Auxiliary Services finance team are followed; coordinate the collection of funds for TigerCASH accounts, perform deposits for the Tiger Card Office; add money to student accounts. Debit, move and return unused funds. 15%

Utilize multiple software programs to assist the IT department with troubleshooting of Tiger Card Office equipment, including software and hardware, such as card readers, Point of Sale registers, cameras, card printers and workstations. Manually create accounts when necessary for programs and guests. 15%

Other Duties as assigned. 5%

Minimum Qualifications: Bachelor's degree and some years of experience with knowledge of PC based and software applications.LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Preferred Experience: Bachelor's degree and familiarity with a College or University setting. 

Special/Physical Requirements: This position has access to/directly handles cash. Financial history/credit check required per FASOP HR-04. Requires prolonged periods of sitting, occasional walking, and intermittent bending and standing; medium level manual dexterity; occasional lifting up to 20 lbs. Occasional evenings and/or weekends may be required based on business unit need.

   

Additional Job Description:

Special Instructions:

An offer of employment is contingent upon a successful pre--employment background, financial history, and credit check.

A copy of your transcript(s) may be attached to your application (if available). However, original transcript(s) are required prior to hire.

Please provide your resume, cover letter and three professional references including name, title, phone number and email address.

   

Posting Date:

August 22, 2025

   

Closing Date (Open Until Filled if No Date Specified):

September 5, 2025

  

Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU o