Regional Resident Services Coordinator (Full Time)

Job Title:

Regional Resident Services Coordinator

Department/Group:

Administration

Job Description

Company Philosophy

Arrow Senior Living Management wants every person who chooses to join our team to understand that they play a very important part in a much larger story of residents’ lives. It is our hope that Arrow team members create joy-filled memories with this respected generation. And because there is no greater gift that someone can give than their time, we thank you for your generosity.

Key Accountabilities

1) Be an “Assistant of Administrative Tasks.” As a regional coordinator, it would be your responsibility to provide support during the weekly all-calls, including notetaking and helping to set the agenda.

2) Be a “Talent Trainer” when onboarding and orienting new Resident Services Directors. It is your job to introduce company philosophies and best practices to our newest team members, ensuring they are set up for success. 

3) Be an “Engineer of Encouragement” for team members and residents. You need to be skilled in the art of arranging, managing, and carrying out the transfer of enthusiasm for Resident Services events and programming.

4) Be a “Creativity Coach” for your fellow team members. As a leading light in your department, you will be an expert on Arrow’s Resident Services tips and tricks and help guide team members in creating innovative programming for their residents.  

5) Be a “Special Projects Coordinator.” It is your responsibility to take lead on special projects as they are assigned and support communities when needed.  

Duties

This position description is designated to outline primary duties, qualifications, and job scope, but not limit the individual or the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

●        To maintain the standard expectations of the Resident Services job descriptions, including Resident Services Assistant and Coordinator.

●        Present a professional demeanor that communicates a corporate philosophy of service, goodwill, and genuine interest in each resident’s needs.

●        Work with Regional Resident Services Director to create and implement new onboarding programs for training and mentoring of new Resident Services Directors and Coordinators at individual properties, including oversight and creation of 90-day plan and audits of departmental paperwork and monthly calendars.     

●        Provide administrative services for Resident Services Directors,  

●        Help implement volunteer programs in communities. Participate in weekly Resident Services all-call in which monthly expectations regarding educational and entertainment goals are clearly communicated.

●        Help the Regional Resident Services Director review events calendar for selected properties when requested.

●        Understand wellness care assessments and ensure alignment with Wellness team regarding resident needs. When called upon, participate in care planning and other meetings for your region, both formal and informal.

●        Assist Resident Services Directors in developing and strengthening volunteer efforts.

●        Work with Regional Resident Services Director to help develop viral social media campaigns. Working in conjunction with Marketing team on a quarterly basis, responsibilities will include coordinating efforts within area communities for execution b