Warming Site Assistant positions, Overnight shifts, On-Call

This position will provide support to warming sheltering clients at ARCHES Warming Shelters during the cold season between October and March. Adverse weather conditions and/or a drop in temperature to 32 degrees (F) or below means our shelters are activated for those living outside without housing or shelter. Our goal is to reduce harm and save lives and we need your help!

Responsibilities include supporting shelter operations including intake, cleaning, checking in guests assisting clients with navigation to resources, stocking supplies, distribution of food, clothing, mats and blankets, de-escalation, and ensuring a warm, safe and caring environment out of the cold. Leads are also responsible for training shelter Site

Site Assistants work between several sites, with multiple shifts covering overnight shelter operations. Hours are scheduled between 5pm and 8am during emergency shelter activations. Staff may be assigned daytime hours to support agency operations and occasional overtime could be available.

There are multiple positions and shifts available.

MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• High School diploma or GED.
• Two years of work experience in a public or social services role.
• Equivalent combination of education and experience may be considered.

CERTIFICATES, LICENSES, REGISTRATION

• Driver Qualification Status is not required for this position.
• Candidate must pass a comprehensive MWVCAA background screening prior to employment.
• Basic Life Support/First Aid Certification is required within first 30 days of hire.
• Food Handler's Card or ability to obtain within 30 days.
• Candidate must pass pre-employment and random drug/alcohol screenings.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of/or experience working with the homeless, vulnerable, or at-risk populations is preferred.
• Demonstrated proficiency with Microsoft Office (including Outlook), videoconferencing platforms, and web tools.
• Effective interpersonal communication skills, in both written and oral form.
• Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff and program partners.

***ESSENTIAL DUTIES AND RESPONSIBILITIES This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Provides program support, such as: cleaning, site upkeep, laundry and supportive services.
• Works with support staff regarding follow-up to services, assisting with meal preparation and distribution.
• Facilitates access to guest laundry and computers.
• Employs de-escalation techniques and makes quick decisions in response to guest or client incidents.
• Assists with program operations including HMIS data entry for clients, follow-up with clients, assisting clients with navigation to resources, general data entry, and other special projects as needed.
• Attends and engages in required annual trainings.
• Performs cleaning, janitorial, and laundry tasks in support of day-to-day sheltering operations.
• Supports nutrition staff as needed by completing various kitchen tasks, including cooking meals.

SUPERVISORY RESPONSIBILITIES

There are no supervisory duties in this position.

PHYSICAL AND MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Specific vision abilities are required of this position. Frequently required to hear and speak.
• Regularly lift and/or move 25 pounds and occasionally lift and/or move up to 50 pounds.
• Manual dexterity for handling personal items, food, clothing, sacks, carts and use of computers and written in-take processing.
• Incidental driving tasks may be requested for employees with a personal vehicle and proof of current auto insurance.
• Maintains calm disposition whe