Assistant Manager, Express Services

Space Coast Credit Union (SCCU), the 3rd largest state charted credit union in Florida, is looking for an Assistant Manager, Express Services to join our ONESCCU team at our Melbourne Headquarters. SCCU has been in business for over 70 years, has over 8 billion dollars in assets and WE ARE GROWING!

Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued. We offer a rich benefits package and career advancement opportunities.

SCCU Team Member Benefits:

• ONESCCU annual bonus available!
• Medical, Dental & Vision Insurance
• HSA (Health Savings Account) with SCCU matching contribution
• SCCU Paid Long Term and Short Term Disability coverage
• SCCU Paid Term Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off
• 401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions
• Tuition Reimbursement Program
• Hybrid Work Schedule with 2 days in the Office required

SCCU Team Member financial discounts & perks (save money every month!):

• Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat etc. / GAP coverage at half price
• Fixed low rate credit card- 5.99%, if approved
• FREE Identify Theft Protection!
• No fee SCCU accounts

Position Summary 

The Assistant Manager is responsible for the daily leadership of the front-line Express Services team. Focuses on coaching, developing, and managing the performance of Associates to meet daily service, sales, and member experience goals while ensuring consistent delivery of high-quality service.

Assistant Manager, Express Services Salary Range

• $30.25-$32.22 hourly

Assistant Manager, Express Services Duties and Responsibilities

• Lead and manage the daily operations of the Express Services team, ensuring optimal staffing levels, workflow efficiency, and exceptional member service in accordance with established procedures and security standards.
• Provide direct, hands-on coaching and performance feedback through regular one-on-ones, team huddles, and development conversations to support individual and team growth.
• Monitor team performance against sales and service goals, track progress, and report results to the Manager while supporting the implementation of productivity and engagement strategies.
• Resolve member escalations professionally and efficiently, ensuring appropriate follow-up and timely communication with management when additional action is required.
• Act as a role model for service standards, professionalism, and cultural excellence; step in to support operations and address issues as needed to maintain service continuity.
• Assist in creating team schedules that support service level goals while minimizing overtime and optimizing employee availability.
• Ensure team compliance with SCCU policies, procedures, and regulatory requirements to protect member account integrity and operational accuracy.
• Participate in the hiring, onboarding, and performance counseling processes for Express Services Associates, contributing to a culture of continuous improvement.
• Identify and recommend process improvements that enhance member service, operational efficiency, and team effectiveness.

Assistant Manager, Express Services Minimum Requirements

• 3-5 years of similar or related experience required, preferably in a team lead capacity in a call center.   

• High School education or GED required.

Hours

• Must be available Monday - Friday 8:00am - 7:00pm. Saturday by rotation.