Director Ticket Sales and Operations (University of Toledo)

 

DIRECTOR, TICKET SALES & OPERATIONS (UNIVERSITY OF TOLEDO)

Toledo, OH

(On-Site)

 

THE RUNDOWN

Playfly Sports is looking for a Director, Ticket Sales & Operations, to join our Toledo Athletics Partnership in Toledo, OH. The Director, Ticket Sales & Operations, is responsible for directing ticket sales responsibilities for all ticketed sports to generate new revenue, servicing existing accounts, managing Playfly and University staff, and overseeing ticket operations/box office activities. The Director will also have individual sales goals.

 

WHAT YOU’LL ACCOMPLISH

· Recruit and hire sales and service team members with diversity of age, race and ethnicity, gender, experiences, thinking styles, perspectives etc.

· Train and supervise sales and service staff

· Monitor, manage and evaluate staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals, follow up with appropriate feedback and direction for development

· Lead, motivate, develop and retain Sales and Service staff for future succession within the department and Playfly organization

· Ensure adherence to all Company Policies, including an acute focus on the Diversity, Equity and Inclusion and Discrimination and Harassment policies, engaging with Human Resources as appropriate

· Run day-to-day operations of the Fan Relationship Management Center profitably while exceeding client expectations in revenue generation and customer service

· Act as the principal liaison of Playfly with the athletic department

· Develop and execute approved annual business, sales plan and operating budget

· Develop, present, and communicate ticket sales strategies, procedures, and processes

· Identify, explore, and research new sales opportunities to include season tickets and group sales target markets

· Develop the ticket sales program in the following areas: new business generation, sales leadership, development of sales strategies, sales training, development of best sales practices and results tracking and reporting

· Provide recommendations to Playfly and athletic department on marketing, promotions, sales strategies, and community ticket/ sampling programs etc

· Track and report daily, weekly, and monthly sales figures and relevant accountability reports

· Handle accounting, partner invoicing, commission reporting, staff timecard/payroll approval etc

· Assist with the creation, planning, communication, and implementation of special ticket plans, projects, promotions, and programs

· Direct day to day operations of Ticket Operations/Box Office and providing the highest level of customer service to all internal and external customers

· Manage opening and closing procedures of the Box Office, management of game night events and on-sale dates

· Oversee processing of orders and payments, game day ticket operations for all ticketed sports, will call and ticket sales booths, handling/reconciling of game day starting cash

· Schedule ticket office and gameday student workers

· Provide reports as required

· Other job-related duties as assigned

 

WHAT YOU’LL BRING

· Minimum of 3-5 years of sports ticket sales experience with at least 2 years in inside sales/ ticketing leadership preferred

· Bachelor’s Degree preferred but not required

· Experience with Paciolan ticketing software and CRM programs preferred

· Excellent communication, presentation and listening skills. Must be able to communicate equally well with executives, staff, and fans at all levels

· Strong organizational, administrative and time management skills

· Proven problem-solving ability

· Computer proficient (Microsoft Word, Excel, Outlook)

· Belief that a culture that encourages collaboration, flexibility, equity and fairness that enables individuals to contribute to their full potential, feel valued, and supported is key to success; personally, professionally and for the company

 

TRAVEL, LIFTING, PHYSICAL REQUIREMENTS

· Available to work athletic events including home games and special events in evenings and on weekends as needed

· The work is sedentary in nature

· Walking, standing, bending and carrying of light office items is required

· The work is typically performed in an adequately lighted and climate-controlled office environment

· May require occasional travel