Become a part of our caring community and help us put health first
 

Are you ready to make a tangible impact at the intersection of technology and business operations? In this pivotal role, you'll work with talented teams and serve as the technical liaison for BPO operations, influencing Major Incident, Problem, and Change Management functions across the organization. Your expertise will be valued as you collaborate with technical and non-technical stakeholders, drive resolution of moderately complex issues, and help minimize business disruption. This is your opportunity to showcase advanced skills in networking, telecom, and application support while building lasting partnerships across internal and external teams. Join us and shape the future of operational excellence through your leadership and technical acumen.

The Senior Technology Leadership Professional works with internal and external technical stakeholders to expedite restoration of major incidents, conduct problem reviews, and oversee change reviews. Works with a team to ensure timely and efficient operational activities. Provides technical guidance and makes decisions to resolve moderately complex issues. Advises leaders on technical trends and operational improvements to reduce IUMs. Exercises independent judgment requiring analysis of variable factors and determining best courses of action under minimal supervision.

• Required Qualifications
  • 5 or more years of technical experience
  • Experience managing major incident outage bridges
  • Strong technical knowledge across networking, telecom, and application support
  • Ability to manage multiple priorities and deadlines with attention to detail
  • Proven ability to communicate effectively
  • Experience producing metrics, measurements, and trend reports
  • Passion for driving continuous improvement in consumer experience
• Preferred Qualifications
  • Bachelor’s degree or higher
  • Demonstrated ability in large-scale, highly visible programs
  • Solid understanding of operations, technology, and processes
  • ITIL certification
  • Six Sigma certification

Use your skills to make an impact
 

Why Humana?  

You'll experience the following perks as a full-time Humana employee:

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

• Health benefits effective day 1
• Paid time off, holidays, volunteer time and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities

Interview Format:         

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Work-At-Home Requirements

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

#LI-Remote

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Social Security Task

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hour