Sr Global Service Professional (Dallas, TX)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

• Qualified candidates preferred to live in the Dallas, TX area.
• Travel up to 10%.

What You’ll Work On

• Responsible for implementing and maintaining the effectiveness of the quality system.
• Lead and develop technical product support, application support, and training personnel per policies and procedures.
• Primary responsibility is for development and maintenance of product operations manuals, with some additional support for technical service and support documentation.
• Weekly participation with software development and other cross functional teams regarding new software features and product maintenance updates.
• Weekly participation with document publication team and international language translation services for update and changes to the operations manual.
• Represent country and area service teams regarding quality system and service actions for products supported, including customer satisfaction metrics and input.
• Translate customer needs into product and process requirements; review process and product designs to ensure that customer satisfaction and establish programs to address those issues and prevent defects.
• Workload balance technical and application support; employee and customer training with internal projects and product improvements.
• Balance on-market resource needs with new product development. Balance project prioritization with support functions.
• Create a climate of high performance, trust, and respect within the organization.
• Build effective relationships internally and externally by productive exchange of information with employees; peers; global service leaders; internal leaders and customers.
• May require some global travel.
• Communicate effectively with peers and leaders from different countries and cultures on a daily basis. Share best practices and processes globally to impact service effectiveness.
• Manage concurrent projects and meet timelines.

Required Qualifications

• Knowledge of regulations and standards affecting IVDs and Biologics.
•  Bachelor’s degree in science, Allied Health, Engineering or related field or equivalent Work experience
• 7+ years of related technical or application experience.
• Previous clinical diagnostics experience is required.

Preferred Qualifications

• Immunology and Clinical C