Technical Support Analyst

Location Zip Code:

84604

Job Family:

AD - Administration, Exempt Jobs

We are seeking a hard-working, innovative, detail-oriented, and creative team player to join our Aptive team as a Technical Support Analyst. This person will act as the primary point of contact for our customers and will work with Aptive's product, engineering and marketing teams to share customer feedback to drive improvements. A Technical Support Analyst will be immersed in Aptive's s fast-paced environment and will be expected to proactively contribute suggestions to for improvement.

Location: in-office at 251 W River Park Provo, UT

Job type: Full-time

$50-55k Annually plus benefits

What we offer:

• Group Health, Dental, and Vision plans

• Pet insurance, Life insurance, and EAP benefits

• 401K with employer match

• Paid holidays and paid time off

• Opportunity for advancement

• Upbeat and exciting company culture and much more!

Requirements:

• Helpdesk Experience

• Windows and Mac desktop support experience

• Workstation setup and configuration

• Working knowledge with MS-Office suite of software applications, including: Microsoft Word, Excel and PowerPoint

• Experience with Gmail Gsuite 

• Train end-users on new processes/functionality as needed. Help with the training of new users

• Office printer debugging

 

Required Skills:

• Basic understanding of Internet principles, terminology and functionality

Preferred Skills:

• Expertise troubleshooting WiFi and wired networking (TCP/IP, DHCP, DNS)

• Experience preparing new reports from HRIS (Workday), and manipulate existing report variables in order

• 2 years technical support or IT experience interfacing with external clients.

• Experience: 2-4 years helpdesk experience

Aptive Environmental:

Aptive Environmental provides environmentally responsible residential and commercial pest services to more than 5,000 cities across North America. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched with the clear intention to grow as a world-recognized brand.

In 2021, Aptive was included in Inc. Magazine’s “Best in Business” list of companies that made the biggest impact. Aptive is also featured on Glassdoor's 2019 list of Top 100 US workplaces and is ranked one of Entrepreneur Magazine's Best Companies in America. We are a proud member of the EPA's Pesticide Environmental Stewardship Program and have partnered with the United Nations Foundation "Nothing But Nets" to help stop the spread of Malaria transmitted by mosquito bites.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.

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