Customer Service Representative - Buffalo, NY

Schedule: 7:00 AM - 3:00 PM

Hourly Pay Rate: $19.00 - $21.00

Drivers License required 

 

Description:

• To facilitate and coordinate the daily business transactions of our customers as those transactions relate to provided services. Develop and maintain a dialogue with our customers in order to understand their business needs, directions and special requirements. Consistently strive to exceed the expectations of our customers.
• Review customer releases for outbound shipments.
• As received by customer, prepare “inventory manipulations” for processing, boxing, bagging, transfers and blends.
• Prepare warehouse receipts for inbound material.
• Prepare paperwork inbound paperwork for inbound bulk and packaged material.
• Generate spreadsheet reports as needed.
• Confirm, fax and scan paperwork.
• Maintain communication with customers regarding customers’ inbound barge, rail and truck activity.
• Maintain a thorough knowledge of customers’ current on hand inventories.
• Review customer complaints and where appropriate, develop and respond with both cause and corrective action.
• Work in conjunction with outside sales to provide the primary link between the customer and Watco in answering questions, resolving difficulties and communication business status.
• Maintain the confidentiality with all customers.
• Possess a thorough understanding of the terminals’ operating capabilities and processes.
• Must have strong organizational skills
• Must be able to work under pressure to meet deadlines.
• Ability to adjust to changing operating conditions.
   

Machines, Tools, Special Equipment, Personal Protective Equipment Used:

• Data entry using computer system, calculator, email and copy machine used for making copies, faxing and scanning
• PPE; hard hat, vest, safety glasses, FR clothing, gloves, steel toed boots
   

Requirements:

• High school education or equivalent
• 3 or more years experience in an office clerical position utilizing Microsoft Word, Excel and database software required.
• Prior experience in customer service, transportation, river terminal, or warehousing preferred
• May be required to work overtime and weekends.
• Occasional trips to visit customers will be required.