Defined Contribution Client Success Manager

Are you a solutions orientated expert in defined contribution?

Do you have advanced management and organizational skills?

Our story 

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” 

Our Values: 

Champion People – be empathetic and help create a place where everyone belongs. 

Grow with purpose – Be inspired by our higher calling of improving lives. 

Be Alight – act with integrity, be real and empower others. 

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. 

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. 

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. 

Learn more at careers.alight.com.  

About the Role

The DC Client Success Manager (DC CM) oversees daily operational performance for assigned clients and operations teams. They collaborate with support areas like customer care and technology, serving as the main client contact. Additionally, the DC CM supports the Senior Client Manager/Client Leader in delivering high-quality solutions and utilizes effective client communication skills.

Responsibilities

• Utilizing expert knowledge of DC to interpret complex client requirements.

• Addressing questions related to unique situations, participant inquires, client escalations and requirements.

• Driving stable and consistent delivery from internal and external partners. Using data to influence standardization and process innovation.

• Communicating, validating and managing eCAT with client

• Managing defined contribution plans and understanding their effect on clients and participants.

• Collaborating with the Oversight & Excellence team to reduce total cost by lowering demand and improving efficiency. Also, focus on improving delivery quality.

• Communicating regularly with day-to-day client contact on delivery and projects.

Requirements

• Be an effective communicator and use influencing skills on domain and technical matters, internally and externally.

• Have proven analytical abilities and attention to detail when working with complex data.

• Be solutions oriented and have ability to report data to stakeholders.

• Have advanced management and organizational skills with ability to adapt to change.

• Be an expert with knowledge of Defined Contribution and company (or equivalent) systems.

• 3+ years in Defined Contribution and a variety of team experiences and 3+ years of coaching and leveraging work through others.

Alight requires all virtual interviews to be conducted on video.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible.  Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. 

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to