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The Senior IT Vendor Management Professional holds Humana’s technology partners accountable via performance management, contract compliance, and relationship management, thereby allowing internal partners to focus on providing solutions to enable the perfect member experience.

The Senior IT Vendor Management Professional is responsible for coordinating IT stakeholder activities and relationships across assigned IT departments and within Humana’s IT organization.

The Senior IT Vendor Management Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

The Senior IT Vendor Management Professional:

Represents the scope of the IT relationship across such areas as financial performance, incentive programs, quality management, data sharing, connectivity, documentation, performance, operational improvements and other areas as they relate to IT vendor performance, IT DRI experience, market growth, vendor experience, and operational excellence.

Advises executives to develop functional strategies (often segment specific) on matters of significance.

Supports the information technology function, evaluates vendor performance, needs assessment, spend optimization and risk management.

Directs the lifecycle activities for existing contracts.

Identifies new technology solutions and works closely with internal business partners to forecast future needs and to develop cost effective strategies aligned with business objectives.

Drives the strategy and selection of vendors.

Coordinates the negotiation and execution of contracts with the Legal and Contracts departments.

Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Begins to influence department’s strategy.

Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction.

Exercises considerable latitude in determining objectives and approaches to assignments.

Responsibilities
Development and stewardship of the Humana VM strategy for assigned vendors - cross category.

Provision of VM consulting support across the vendor lifecycle

Develop and execute the vendor management program for assigned vendors

Leads Humana IT Relationship with the vendors- responsible for successful relationship development & management

Activities
Empower Key Relationships through engagement communication plans

Track Benefits Realization through strategic initiatives for business case, financial, and contracted benefits performance management, as well as support for invoicing questions.

Manage contractual agreements by understanding and managing contract requirements on both sides, , performing contract maintenance (renewals, key dates, change tracking) and initiating amendment needs.

Measure Vendor Performance by facilitating vendor performance reports & metrics alignment to the business, monitoring vendor reporting quality and managing vendor improvement plans and metrics source identification & dashboards, designing or modifying category specific metrics and measures, and monitoring / facilitating strategy and category metrics alignment.

Manage Vendor Portfolio by establishing and maintaining pertinent information on vendor’s profile, and supporting new opportunities for strategic vendor growth or innovation.

Administer Vendor Program by managing escalated vendor issues and risks – cross category – and policy compliance and internal risk management.
 

Use your skills to make an impact
 

Required Qualifications

• Bachelor's degree from an accredited college or university
• 5 years prior vendor, supplier, contract, risk, or account management experience working with IT Associates.
• 2 years prior experience with general hardware, software licensing, & SaaS​​

Preferred Qualifications

• 1 or more years project leadership experience
• Training in asset, vendor, contract, risk, or supplier management

Work-At-Home Requirem