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Job Description

Our Company: Creating better health for people and a brighter future for the world is our purpose. The science and technology we advance are constantly evolving. But through our enduring values, our ambition remains steadfast. We strive to deliver truly transformative treatments, contributing significant value to society while creating an exceptional experience for our people.

We strive to create an exceptional people experience for patients, communities, partners and employees. As a patient-focused, values-based, R&D-driven global biopharmaceutical company, we know our decisions and actions affect people’s lives. We look to our values of Takeda-ism, which incorporates Integrity, Fairness, Honesty and Perseverance, and Patient-Trust-Reputation-Business as a guide in our decision-making process to ensure we do what’s right – for our patients, our people and society.

Role Objective

• Lead, manage, coach, support and motivate the field force´ team of KAMs (Key account Managers) to achieve sales targets, to interact and engage with the stakeholders to create excellent customer experiences
• Ensure excellence in execution of the national strategy and tactics for promoted brands and give regularly feedback and insight from the field to the relevant internal interfaces
• Ensure successful and timely creation and implementation of Key Account Plans within allocated budget and in full adherence to Takeda Code of conduct and values

Accountabilities

People Management

• Coaches, trains and develops each KAM to achieve quantitative and qualitative objectives, rewards and recognizes high-performing people, develops talents and manages non-performers appropriately
• Defines and communicates performance standards and measures to monitor those standards
• Gives honest feedback on the performance of KAM on a regular basis
• Organizes and leads KAM meetings, to support excellence in execution of the national strategy and tactics and KA plans
• Ensure the training plan for KAMs is in place, setting training goals to ensure a high level of expertise on brands and market as well in sales techniques
• Sets yearly individual objectives for each KAM, continuously monitors (quality conversations) and continuously assesses the achievements while properly documenting in the assigned tools
• Lead the KAMs to  lead their growth/development; ensuring the continuous coaching for each KAM
• Organizes team review meetings with N+1 at least twice a year
• Whenever required, hire new KAM’s in collaboration with N+1 and HR department

Sales Planning

• Based on national strategies/tactics, support, review and approve the creation of KA plans for each KAM before the beginning of the new fiscal year
• Communicates quarterly sales objectives and bonus pay-outs to the KAM

Implementation

Ensures excellence in execution of the national strategy and tactics for promoted brands and of the national KA plan at KAM level :

• Ensures that the right customer is seen at the right frequency with the right brand and the right information in respect of the call plan, the product mix and the priorities defined in each cycle meeting
• Ensures that the team members interact and engage with the stakeholders to create excellent customer experiences
• Supports the KAM in the digital transformation and the use of the new cross-channel go-to- m