Director Customer Success

Recruitment Fraud Alert

We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.  

What to know:

• Commvault does not conduct interviews by email or text.
• We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.

If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com 

About Commvault 

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. 

The Opportunity...

Commvault is the world’s most powerful backup and recovery software in the cloud and on any infrastructure, helping companies transform their data into a powerful strategic asset. Commvault data protection and information management solutions enable companies and organizations of all sizes, in all industries, to protect, access and share all their data- anywhere and anytime. 

As an organization, we are committed to a great work culture that embraces our values and promotes professional growth. Our Vaulters are passionate innovators who work together to uncover new challenges and solutions. We’re focused on getting the job done and having fun doing it. As Vaulters, we take pride in transparency, integrity and respect in everything that we do. NOW is the time to join a growing company with strong roots, where you can take on your new challenge.

As Director of Customer Success, you will be responsible for running our regional Customer Success organization. You will be responsible for building a team of Leaders and Customer Success Managers, who own the overall customer relationship and post-sale journey. Your primary purpose is to ensure the team enables our customers to become more successful using Commvault’s technologies. You are responsible for the overall customer experience…onboarding through renewals… by driving overall customer sentiment, renewal rates (Gross and Net) and contributing to the renewal business. You will lead a team to drive customer outcomes while demonstrating the value (return on investment) for our customers; onboarding, adoption, expansion and renewals are key performance indicators for success. To be successful in this role, you must be passionate about leading a team, have outstanding collaboration skills with the ability to think both critically and laterally, and be able to provide critical data back to the global business. You must be able to adjust to shifting business priorities and be able to prioritize tasks appropriately and quickly. You must be able to provide detailed analysis of the health of the overall of the business and own the action plans in region to mitigate risk with down-sell and churn.

What You'll Do...

Team Leadership & Accountability
•    Directly management team of paid and unpaid success leaders and individual contributors. 
•    Lead through a player–coach model, staying actively involved in customer situations, escalations, and key engagements.
•    Set clear expectations for execution, customer engagement, and performance standards across the team.
•    Coach and develop team members to improve customer impact, retention, and expansion outcomes, including positioning paid success offerings.
Customer Delivery (Paid & Unpaid Success)
•    Own delivery of customer success across both contracted (paid) and scaled (unpaid) motions.
•    Ensure consistent execution of onboarding, adoption, and renewal engagement models.
•    Drive clear customer engagement cadences, success plans, and follow-through on commitments.
•    Ensure customers are progressing through lifecycle stages with measurable outcomes and value realization.
•    Partner with Sales and Services teams to ensure paid success offerings are delivered effectively and aligned to customer needs.
Forecasting & Revenue Accountability
•    Own regional forecasting for paid success and retention (GRR).
•    Ensure accurate and timely visibility into customer health and at-risk customers.
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