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Sr Sup Customer Service

Health Care Service Corporation
United Statesfull_timeVerifiedPosted 29 Jul 2024
💰 $118,100/yr($53,500/yr$118,100/yr)

About the role

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This position is responsible for supervising an operational unit in subscriber services. This position is responsible for supervising, planning, directing and coordinating project activities across the enterprise with internal areas on projects that impact provider servicing levels. Responsible for supervising project planning, technical analysis, managing project teams, and communicating to business stakeholders. Responsible for supervising project implementations to be cost effective, high quality and timely. Supervising and/or facilitating educational outreaches for all internal and external provider touchpoint and/or support areas. Collaborating development and delivering of various communications for the provider community. Ability to travel.

Required Job Qualifications:
* Bachelor Degree in Business and 3 years’ experience in a leading position OR 4 years business experience and 4 years’ experience in a leadership position with sound decision making skills.
* Experience in developing/leading and inspiring employees.
* Clear and concise written and verbal communication skills.
* Ability to meet deadlines.
* Analytical and organizational skills

Preferred Job Qualifications:
* Budget experience.
* Knowledge of the health care industry.
* Knowledge of contract benefits, claim processing, and inquiry procedures, system logic and the processing system.
* PC proficiency to include Word, Excel, PowerPoint and Lotus Notes

* Experience with Government Prior Authorization (Medicare/Medicaid)

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement:

We are an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range

$53,500.00 - $118,100.00

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Company

Health Care Service Corporation

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