Director, Chief of Staff - Enterprise Consumer Products Technology

Director, Chief of Staff - Enterprise Consumer Products Technology

The Director, Chief of Staff is a critical position supporting senior leadership, enabling leaders to execute strategic work while ensuring operational rigor. The Chief of Staff will partner with the Managing Vice President within Enterprise Consumer Products Tech (ECPT) organization, which in turn is part of the Enterprise Platforms Technology (EPTech) division. The ECPT organization comprises the Enterprise Mobile application (iOS, Android, Website), the SITE Capitalone.com, test and experimentation platform, LABS organization that drives innovation and the CORE modernization platforms. Collectively these comprise of the most critical Enterprise Platforms that propel growth and innovation for all lines of businesses. The Chief of Staff is responsible for developing, implementing, and sustaining the following four strategic areas foundational for the success of the organization: 1) Strategy, 2) Operational Excellence, 3) Organizational Culture, and 4) Communications.

Candidates should have a passion for technology, strong strategic command, an engaging executive presence, exceptionally strong written and verbal communication skills, expertise in relationship-building, and the ability to manage multiple projects and deadlines at once. Candidates should be excited about improving the daily lives and development of our engineers and help our leaders advance our strategy at scale.

Responsibilities:

• Serve as a strategic thought partner for our Enterprise Consumer Products Tech (ECPT) leadership team, helping guide the operations and management of the organization. 

• Act as a central point of contact between the ECPT leadership team, the EPTech business operations and strategy teams and peer Chiefs of Staff, and other key partners. Ensure alignment of leaders across the organization. 

• Create, execute, and refine agenda for weekly staff meetings, bi-monthly leadership working sessions, quarterly leadership offsite with product partners, and quarterly all hands meetings.

• Responsible for creating talking points for all key leaders for all the leadership all hands meetings and AMA (ask me anything) sessions.

• Prioritize and focus leaders in a number of key areas (goals, labor strategy, budget, associate engagement, culture, operational excellence, etc). Aid the leadership team in strategic planning, uncovering critical efficiencies and preventing duplication of effort.

• Understand the organization’s strategy and vision, lead the leadership team to drive and track goals and priorities. Tackle and solve issues through escalation and articulate the issues that need to be done to elevate the team and allow easy accountability. 

• Assist the leadership team with strategic planning including financial, workplace, and resource planning in collaboration with key partners, including the EPTech Leadership,  Business Operations and Strategy teams, other Chiefs of Staff, Finance, and HR.

• Create and manage effective, scalable processes to manage operating rhythms. Requires an ability to lead and influence to inject new operational processes to drive executional discipline and excellence. Craft operating routines and regularly participate in team meetings, offsites, and huddles.

• Work closely with all business units and functions to align operations with strategy. Coordinate with product and business teams to build and execute on strategy. Influence across all levels of the organization and across organizations. 

• Work with the leadership team and communications team to plan and execute key messages and deliver to internal and external audiences with a high priority on consistent, frequent organizational communications. Communicate plans and execution status for divisional strategic programs. 

• Develop relationships within direct and extended team members to be able to act as an informed and helpful sounding board and thought partner.

• Lead staff to focus on culture and improving organizational engagement across the organization.

• Coordinate associate engagement related activities in partnership with the CORE Chief of Staff and EPTech Associate Engagement teams related to associate survey response strategies, associate and organization-wide recognition, learning & development, and other culture-related initiatives. 

Successful Candidate will: