POMELLATO: Boutique Manager - Bal Harbour

Summary

Pomellato, handcrafted contemporary fine jewellery from Milan. Renowned for its coloured gemstones and its elegant yet unconventional design since 1967. Supporting women and equality. Working towards a more eco-conscious future, Pomellato has now achieved 100% responsible gold purchasing. Established in Milan in 1967 and crafted by the hands of expert goldsmiths, Pomellato stands out for its unique design and colorful gems which through innovative stone cutting and setting techniques have come to define an unmistakable and iconic style. Pomellato is part of Kering, a global luxury group, managing the development of a series of renowned houses in the sectors of fashion, leather goods, jewellery and watches.

Job Description

Our Opportunity:

We are currently looking for a Boutique Manager for our Bal Harbour Boutique, who will drive sales, motivate sales staff, establish and maintain customer service, and is accountable for the operation of the store ensuring maximum sales and profitability through merchandise, inventory, expense control, human resources management, training and supervising staff.

How you will contribute:

Sales

Drive the achievement of store’s sales and KPI targets established by Senior Management

Functions as role model to staff by performing all store functions as necessary, demonstrating professional demeanor and disciplined work habits, as well as promoting positive attitudes toward customers

Motivates the team and contributes personally to building client relationships throughout every step, from recruitment to outreach activities

Ensure that the exceptional Pomellato client experience is provided throughout every interaction

Provides a friendly environment which includes greeting and acknowledging every client, maintaining outstanding standards, solid product knowledge and all other components of customer service

Establish personal sales goals for staff and monitor sales performance

Build a network of people and clients who have an impact on the local and international market in order to develop client base

Minimizes client complaints through effective customer service in accordance with store policy

Work with Retail Performance Manager in developing and implementing plans to maximize sales and meet or exceed goals and objectives

Operations:

Maintains store standards in accordance with corporate policy. Receives and examines deliveries for discrepancies and resolves problems promptly

Generate ongoing market intelligence;

Work with the merchandiser to ensure appropriate merchandise stock levels, merchandise adjacencies and presentations; signing, and assortment in all departments; ensure selling floor is adequately stocked

Maintains and stocks inventory, and prices products according to pricing as set forth by the corporate office

Reports any theft or suspected theft by clients or employees to the appropriate parties immediately

Coordinates employee consignments for approval. Oversees employee purchase transactions

Be cost conscious

Human Resources

Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, etc.

Continually evaluate and react to performance issues and actively recruit sales candidates.

Train and develop sales executives in all aspects of the business; direct and monitor training and development for all store personnel

Partner with Human Resources department in employees annual performance reviews

Instructs store staff regarding job responsibilities on an ongoing basis. This includes coordinating shipments, repairs, and supply ordering as well as daily duties in the store

Provides sufficient staffing for store needs at all times. All potential new staff must also be interviewed and approved by corporate

Prepares and submits time schedules as prescribed by corporate policy. Approves payroll and all time-off requests on a bi-weekly basis.  Submits commissions to the Finance Department on a monthly basis. 

Maintain a pipeline of qualified talent through networking

Marketing

Collaborate with the Retail and Marketing team to develop market relevant activities

Identify possible opportunities with community outreach programs and share with Retail and Marketing Department

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