Senior Implementation Consultant

eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud – the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions. 

You will make an impact: 

The Senior Implementation Consultant at eClinical Solutions is responsible for liaising with our clients and internal stakeholders to align our client’s clinical data strategy to tools and functionality within elluminate®.   The Senior Implementation Consultant is a savvy pharmaceutical/biotech/CRO professional with advanced experience in the handling, cleansing or analysis of clinical data.  The Senior Implementation Consultant has excellent organization skills and is a creative solution-oriented individual.  The Senior Implementation Consultant has experience with the delivery of technical products and exhibits prowess with analytic data review tools. 

Accelerate your skills and career within a fast-growing company while impacting the future of healthcare. 

Your day to day:  

• Participate in elluminate® implementations by providing business process and product best practices consulting services to support the technical and project management team members 
• Provide efficient and effective implementation services for clients, by ensuring appropriate requirements gathering through sound assessment of the clients’ elluminate® environment and expectations 
• Consult in a post-implementation capacity to measure and drive increase in the ROI customers receive from elluminate® 
• Steer productive elluminate® implementation workshops through a consultative process, administer training sessions, if necessary, and provide high-quality support 
• Align client clinical data review objectives to functionality in elluminate® and deliver gap analysis where applicable 
• Collaborate with technical, engineering, product and project management team members to develop new/enhanced product offerings in alignment with client objectives.  Draft specifications and prototypes as needed 
• Configure elluminate® software to meet the client requirements  
• Support elluminate® training team in preparation of course materials and delivery of courses 
• Assist sales effort to drive new sales by delivering Proof of Concept, Prototypes/Pilots and targeted presentations that fulfill client expectations 
• Collaborate with Marketing to develop client specific case studies and share client success 
• Participate in development of new processes, best practices, and recommend improvements to all procedures to ensure optimal level of client satisfaction 
• Ensure compliance with eClinical Solutions and industry quality standards, guidelines and procedures 
• Other duties as assigned

Take the first step towards your dream career. Here is what we are looking for in this role. 

Qualifications: 

• Bachelor’s degree or higher preferred, analytic discipline a plus and/or equivalent work experience 
• 5+ years of experience Pharmaceutical/Biotechnology/CRO preferred 
• Excellent knowledge of the drug development process and clinical trial execution as they relate to data collection, management, and analytics and reporting 
• Ability to think logically to solve complex problems 
• Excellent verbal and written communication skills, organizational and time management skills