Payment Operations Risk & Controls Senior Product Specialist

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

The Payment Operations Risk & Controls Senior Specialist at Wise is responsible for identifying and managing operational risks and controls within the Payment Operations team. This role involves collaborating with various teams, including operational, product, compliance, and risk teams, to assess, mitigate, and monitor risks. The specialist will focus on driving a risk-aware culture, ensuring compliance with regulatory requirements, and enhancing risk management processes across the organization. The position requires a strategic mindset, strong communication skills, and the ability to work effectively under pressure.

Responsibilities:

• Help teams analyze new and existing products and operational processes, assessing risks and working with stakeholders to reduce risks to acceptable level;

• Proactively identify risks, inefficiencies, and improvement opportunities, and initiating strategic projects to address them.

• Independently execute various risk-related tasks, such as monitoring controls, conducting risk assessments, analyzing data, and investigating potential issues.

• Assess and test existing controls, working with stakeholders to improve existing controls and implement new ones;

• Ensure compliance with Regulation E in Payment Operations. Supporting the operational teams on how to interpret regulatory requirements, improving processes and our product to avoid regulatory breaches and/or incidents.

• Drive risk awareness across Payment Operations and ensuring alignment across the whole organization. Promoting and helping embed a strong risk culture, making risk meaningful and relevant to everyone at Wise.

• Work cross functionally with various other teams in Wise, including Group Risk, Compliance, Product, Finance, Treasury;

• Drive risk mitigation projects and ensure their timely completion. Ownership of issue remediation activities using our risk management tool (Audit Board) to ensure appropriate risk focused prioritization.

• Perform monitoring routines over various topics, reporting the results.

Qualifications

• Experience conducting risk assessments and control testing, including SOX controls

• Experience across enterprise risk management, inherent and residual risk assessment and risk reporting

• Track record working across the operational risk spectrum. Payment products, ACH payment rails and payment operations are a bonus

• Experience working with Regulation E, ability to translate the requirements and adhere to regulatory guidelines

• Experience analyzing and interpreting complex regulatory frameworks and apply them effectively

• Ability to effectively communicate across different audiences

• Experience in working with cross functional teams such as, operations, product development to external partners

• You are able to prioritize effectively and call out what the key areas of improvement and implementation required are from a regulatory point of view

• You’re data-driven, able to prioritize the value add, measure the impact and have a proven track record of moving metrics and reaching your KPI goals.

• You have experience in project work and are willing to learn more to become a project manager for the topics in your scope.

• You have a keen eye for detail and are resilient when facing difficult tasks.

• You’re a strong relationship builder across all levels of the business and externally. You lead by example and can demonstrate the Wise values in all your actions.

• You have a strategic mindset and are able to understand the big picture, connecting the risk strategy with the wider organizational strategy and proposing enhancements that will provide long-term benefits for the organization

• You can explain problems clearly and include others in the team to discuss solutions. You’re able to persuade others and you aren’t afraid to challenge something when you need to.

• You have a sense of urgency and an ability