Technical Support Representative

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Job Description:

Shape the Future of Flight Support with Airbus Helicopters

Are you an experienced A&P mechanic with a passion for troubleshooting and a talent for technical leadership? Airbus Helicopters, Inc. (AHI) is looking for a Technical Support Representative to serve as the critical link between our world-class engineering teams and our valued customers. In this role, you aren’t just fixing aircraft; you are representing the Airbus brand, ensuring the airworthiness of our light, medium, and heavy rotorcraft fleets, and providing the mission-critical advice that keeps our pilots and operators safe. If you have a deep background in Airbus models and a drive for customer excellence, we want to talk to you.

Meet the team:

From building to servicing the next generation of aerospace, our team focuses on quality, productivity and efficiency. We ensure the highest quality of care and safety is built into each aircraft we assemble and maintain. Our team members make it happen.

Your working environment:

A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

How we care for you:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)

• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. 

Your Challenges:

Technical Support Communications:  65%

• Communicate with customer either by phone, e mail or technical database to help customers with requests for help with questions on assigned products, Light helicopters, Medium Twins or Heavy Helicopters. 

• Help our customers either troubleshoot problems; assist with information, documentation, repair requests and technical requests. 

• Help Regional Tech Reps providing support by means of advice, documentation, troubleshooting help and direction for difficult support topics. 

Maintenance, Component, and Service Recommendations:  25%

• Develop, implement and distribute maintenance procedures via notices and bulletins to ensure safe and cost effective operations of company aircraft.

• Review part replacements, cannibalizations for technical merit, alternative solutions, and make recommendations to ensure cost effective and technically sound actions on the part of AHI and our customers.

• Assist in accumulation and analysis of technical data pertaining to aircraft service.

• Participate in identifying trends in the area of service problems and develop procedures/instruction to alleviate problems.

• Compile failure and service history on company products for reliability analysis, conduct special studies and investigations relating to chronic problems and identify probable cause.

• Make recommendations for technical chan