Program Business Consultant

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The OnDemand Services and Automation organization is focused on the design, development, and delivery of OnDemand services that elevate the client experience, making engagement with Visa simple, intuitive, and rewarding.  As part of the Automation and Optimization, the Program Business Analyst will be responsible for driving the automation of service experiences while effectively owning and managing end-to-end program implementations with accountability to design, plan, implement and deploy them.

Responsibilities:

• Work collaboratively with business stakeholders to develop solutions for improvement of service processes leveraging existing or new platforms.
• Understand the needs and requirements of the business, provide data-driven insights and develop business and technical requirements in a formal BRD (business requirements document).
• Understand Interfacing applications’ strengths and limitations and develop solutions that fit the overall application environment.
• Partner with Client Support Teams, Technology, Platform Product owners and other stakeholders in problem definition, business case development, solution selection and lead in solution designing, business requirement elaboration, development management, testing, and deployment.
• Managing programs from funding, through end user delivery and post deployment support (tool enhancements, fixes, continuous improvement).
• Analyze and refine user stories to understand requirements and develop functional requirements and/or solution design documents.
• Effectively coordinate the efforts of a project team with limited supervision and make sure the program is completed on time and within budget.
• Work with Platform Product Owners and Technology stakeholders to prioritize, scope, develop and implement requirements.
• Clearly explain a relevant technical solution to business partners or staff, including how it is deployed, how it is used by the company, where it fits in the overall IT architecture and systems strategy.
• Provide partnership and strategic advisory support to organizations within Client Support.  Ability to be an effective liaison between the Client Support business leaders, internal technology development and outsourced partners.
• Drive operational efficiency through initiatives that produce innovative solutions for optimizing operational tools used by Client Support (reduced cost of ownership/usage, highest return for investment).
• Make data driven decisions and track projects by OKRs, KPIs, SLOs/SLAs, etc.  
• Support the strategy and technology investment roadmap needs for Client Support.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Ability to translate manual processes into automated solutions and integrations
• Proven problem solving and organizational change management skills
• Ability to manage multiple projects simultaneously and prioritize to focus on most important items and must haves that maximize client value
• Demonstrated ability to drive action and sustain momentum to achieve results
• Strong data analysis and problem-solving skills, with demonstrated analytical r