ServiceNow Architect

Business Unit:

Information Technology

Industry:

No Industry

Overview

Houlihan Lokey, Inc. (NYSE:HLI) is a leading global investment bank recognized for delivering independent strategic and financial advice to corporations, financial sponsors, and governments. With uniquely deep industry expertise, broad international reach, and a partnership approach rooted in trust, the firm provides innovative, integrated solutions across mergers and acquisitions, capital solutions, financial restructuring, and financial and valuation advisory. Our unmatched transaction volumes provide differentiated, data-driven perspectives that help our clients achieve their most critical goals. To learn more about Houlihan Lokey, please visit HL.com.

Scope:

As a ServiceNow Architect, you will be a strategic leader and pivotal member of our product and platform organization, jointly accountable for driving significant customer and business outcomes within the ServiceNow domain. Your expertise will ensure that enterprise-wide solutions are technically sound, highly scalable, and aligned with long-term architectural standards. You will continuously push the boundaries of what's possible, leveraging your deep understanding of the ServiceNow platform's capabilities to drive innovation, define the technical roadmap, and deliver exceptional value across the organization. 

 

We seek a visionary leader and complex problem-solver with a strong product approach mentality, passionate about transforming enterprise challenges into cohesive, seamless experiences. You will provide strategic direction, guide the platform's evolution and ensure architectural integrity across all modules and integrations. Your strong product mentality will ensure that you consistently prioritize enterprise needs and business value, guiding technical leads and engineering teams with a clear blueprint of the target state. Ultimately, you'll be passionate about architecting intuitive, efficient, and scalable systems that maximize the return on our ServiceNow investment. 

 

 

Responsibilities: 

 

• Partner with the Product Manager and Product Designer to jointly own and be accountable for the team's defined business outcomes, not solely feature delivery. 

• Actively participate in ongoing customer contact and discovery activities, translating user problems and business opportunities into technical options and solutions. 

• Utilize deep ServiceNow expertise to identify the most feasible, performant, and scalable technical solutions, prioritizing out-of-the-box functionality over customization whenever possible. 

• Serve as the team's primary assessor for feasibility risk and a key contributor to viability risk, ensuring all proposed solutions can be built and maintained effectively. 

• Design and guide the implementation of complex solutions on the ServiceNow platform, ensuring alignment with architectural standards for performance, security, and scalability. 

• Lead the engineering team in applying best practices for ServiceNow development, including CI/CD pipelines, automated testing, version control, and platform maintenance. 

• Proactively manage technical debt, balancing rapid delivery with long-term sustainability, and prioritizing platform upgrades and health checks. 

• Remain hands-on with the platform, leading by example in complex development, code reviews, and providing subject matter expertise on