Senior Technical Project Manager (Telecom)

Job Title:

Senior Technical Project Manager (Telecom)

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Senior Technical Project Manager (Telecom)

Location: Bellevue, WA (Onsite- 5 days a week)

Overview: We are seeking a Project Manager who will serve as a coordinator and coach for our solutioning teams. This role involves coordinating discussions, documenting processes, and tracking the status of capabilities throughout our intake and solutioning cycles.

Responsibilities:

• Drive strategically important programs and manage them from inception to completion.

• Plan, estimate, budget, and control costs to ensure project completion within the approved budget.

• Track project revenue by monitoring as-sold and as-delivered margins.

• Analyze program needs, provide business-justified recommendations, and lead approved programs.

• Apply Agile-certified Scrum processes and exhibit Scrum Master traits, holding certification such as ASM or CSM.

• Develop project timelines and report progress within the project environment.

• Identify stakeholders, analyze their expectations, and develop strategies to engage them in project decisions and execution.

Key Qualifications:

• Experience: Over 10 years in the IT industry, with at least 5 years in project management handling end-to-end projects.

• Education: A project management-related certification such as PMI-ACP, PMP, Prince 2, or PSM II is desirable.

• Skills: Proficient in Microsoft Excel (formulas, data cleansing, data manipulation), and hands-on experience with project management tools like JIRA or MS Project. Salesforce and ServiceNow experience is preferred

• Domain Experience: Telecom experience is preferred

Skills & Abilities:

• Demonstrated ability to think big-picture while maintaining attention to detail.

• Quick learner with the capability to handle both internal and external relationships.

• Proficient in working with senior executives and showcasing strategic understanding of business needs.

• Excellent soft skills and the ability to communicate effectively.

Work Environment: This role requires the ability to learn quickly, manage relationships adeptly, and work effectively with senior executives. Candidates should possess strong coordination, documentation, and tracking abilities to ensure project success.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data.  As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The base salary range for this position is $92,250 - $144,964, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications,