Senior Director, R&D IT - Operational Excellence

Introduction to role:

Are you ready to set the direction for how technology, data and operations accelerate our science to patients faster? Can you turn complex portfolios and metrics into clear, actionable focus that lifts productivity and quality across an entire R&D landscape? As Senior Director, R&D IT, you will lead the strategy execution and performance engine that underpins our research and development, ensuring our teams deliver at pace and with impact.

This role sits at the intersection of strategy, operations, and transformation. You will align enterprise objectives with R&D priorities, build the scorecards and governance that make progress visible, and embed a culture of continuous improvement across a global organization. You will empower leaders with insights, cultivate the right capabilities for the future, and hardwire sustainability and access to healthcare into how we work every day.

Accountabilities:

• R&D IT Performance: Drive alignment, governance and delivery to time and quality for enterprise-wide initiatives and processes, operating to a clear RACI. Establish, oversee and track OKRs and KPIs, including development and ownership of the R&D IT scorecard, ensuring alignment with enterprise and R&D business scorecards and priorities. Use analytics and selective cross- and in-industry benchmarking to identify and deliver continuous improvement opportunities, optimizing capabilities and meeting agreed optimization targets.
• R&D IT Strategy: Partner with the R&D IT leadership team to evolve strategy aligned to long-term technology ambitions and the company’s Bold Ambition. Identify workforce gaps and develop a strategic people plan to ensure the right employees, skills, knowledge and outsourced service providers are in place for current and future needs. Define and track strategic priorities and milestones, ensure alignment to R&D business strategies, and facilitate medium-term planning and reporting through robust data gathering, analysis and narrative. Maintain and share capability roadmaps and develop and own an R&D IT sustainability agenda that delivers against environmental targets and advances access to healthcare through education and engagement.
• R&D IT Operations: Embed operational governance, standards and processes across the function and ensure they are understood and adopted. Support accurate, maintained, and useful operational data, including the Configuration Management Database and project portfolio information. Orchestrate leadership communications and stakeholder engagement, deliver effective monthly Town Halls, and celebrate and socialize key achievements. Coordinate with the leadership team to ensure flawless execution of initiatives with clearly measured and realized outcomes.
• R&D IT Transformation: Build and lead an effective network with strategy/performance leaders, HR, and Finance partners to manage change initiatives and operational effectiveness, including headcount and outsourced service providers. Through organization design and recruitment, ensure we harness the right skills for the future of our technology, services, and customer experience. Serve as Pulse Champion, socializing results and agreeing areas of focus to improve engagement and performance.
• R&D IT Portfolio: Establish and run end to end portfolio governance to drive alignment, prioritization, and delivery to scope, time, and quality.  Maintain a single source of truth for portfolio health, actively managing risks, dependencies, and change, and producing consistent progress narratives and dashboards for leadership and key stakeholders. Partner with Finance to set budgets, forecast and track spend, optimize investment allocation and benefits realization, and ensure adherence to financial controls and funding guardrails, using analytics and benchmarking to identify portfolio optimization opportunities.

Essential Skills/Experience:

• Bachelor's degree with minimum 10 years of industry experience
• Demonstrated experience driving strategy alignment, governance, and on-time, high-quality delivery for enterprise initiatives, operating to a defined RACI
• Proven ability to define, agree and track OKRs and KPIs, and to develop and own scorecards aligned to enterprise and R&D business priorities
• Advanced use of analytics to identify and deliver continuous improvement opportunities; experience conducting and applying cross- and in-industry benchmarking
• Track record of optimizing capabilities across a complex function with clear optimization targets and outcomes
• Experience partnering with senior leadership to evolve strategy aligned to long-term technology ambitions and broader company objectives
• Workforce planning expertise, including identifying skills gaps, organization design, and m