Guest Experience Agent

The Rooster is an architectural gem and wellbeing resort at the magical island of Antiparos.

We are working towards a distinctive vision to make The Rooster one of the most unique international destinations.

We are offering a wide range of tailormade activations, wellbeing programs, comfort food from local ingredients, exquisite private houses, and above all a unique hospitality sanctuary filled with new adventures and a harmonious lifestyle.

We are welcoming all of our guests with open hearts and minds in order to create memories that will forever stay with them, feelings of nostalgia, longing, self- love, tranquillity, happiness and mind, body & spirit stimulations.

The Role

We are seeking to recruit for season 2024 passionate, hardworking, generous and enthusiastic individuals who work in alignment with all team members.

He or she needs to become an extension of our vision, to be able to understand our ethics & policies, to seize them and apply them within their everyday life.

To be willing to represent The Rooster as our team member while on site yet also towards the outside world, so we can rise together and be willing to provide a home away from home.

We are building an environment where personalized relationships between our team and our guests influence our space. We are contracting these relationships on mutual respect & generosity, while we need to be able to deliver our one of a kind services and offerings based on accountability and extreme professionalism.

To be successful in this role you will have:

• Greet guests upon arrival and making them feel welcomed
• Meet and exceed guests expectations by anticipating the services they might require
• Be a source of information to guests and promote hotel’s services and facilities or local unique experiences
• Accommodate general and unique requests

• Diffuse conflict or tense situations with guests
• Build a long term relationship with the clients
• Collaborates on and implements processes and procedures to improve guest services efficiency
• Excellent cooperation with other internal departments to ensure guest satisfaction
• Contribute to the development of policies and procedures as well as the implementation of improvements made to the department

Requirements

• Previous experience in a Front Office or customer facing role.
• Ability in multitasking and time-management
• Effective Communication
• Fluent in English

• Aptitude in resolving issues with a customer-focused orientation
• Supervising Operations
• Teamwork
• Adaptability
• Guest Focus
• Drive for Results
• Minimum experience in hospitality 2 years

Benefits

• Opportunity to be part of a unique project
• Dynamic, friendly and supportive working environment
• Competitive salary and benefits depending on qualifications
• Accommodation of excellent standards
• Ongoing training opportunities
• On shift meals
• Transfer to/from resort