Title Clerk Sr. Coordinator - Mail Team (Hybrid)

Title Clerk Sr. Coordinator - Mail Team (Hybrid)

The Title Clerk Sr. Coordinator - Mail Team will be responsible for working with the Dealer Lien Perfection team within the KORS Department. The teams included will be Out of Business and Dealer Lien Placement with their daily processes. This individual will need to possess excellent organizational skills and the ability to manage multiple tasks with limited supervision. Capital One’s culture provides an excellent work environment and many opportunities for professional growth.

Responsibilities:

• Work physical mail, mail images notating and imaging in AIMS

• Distribute and work emails that come to the shared Auto Lien Box

• Work LHS codes for perfected titles

• Keep track of incoming checks received

• Obtaining outgoing checks from the payment team 

•  Print the needed documents and FedEx 

• Work with Arkansas suspense and pulling mail team reports

• Call dealerships and customers to obtain title status updates

• Run state inquiries

The Person:

• Self motivated individual that can work under limited supervision

• Provide a world class experience for our customers through strong communication skills

• Demonstrate excellent organizational skills, time management skills, and attention to detail

• Exhibit professionalism and morale with associates at all levels including external contacts

• Manage multiple tasks, appropriately prioritize workflow, and get the job done in an efficient manner

Job Level: Senior Coordinator 

Work Schedule: Monday - Friday 7am - 4pm CST (Tuesday - Thursday 7am - 4pm CST in office)

Location: This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.

• Plano, TX

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 3 years of Customer Service or Call Center experience

• At least 1 year experience working in the Financial Industry

• At least 1 year of experience using Google Suite or Microsoft Office

Preferred Qualifications:

• At least 4 years of Customer Service or Call Center experience

• At least 2 year experience working in the Financial Industry

• At least 1 year of title processing experience

More Benefits, More Health, More Wealth, and More Life

Capital One believes in encouraging you to fill up your cup and come back fresh.  Combine that with above and beyond benefits and you might be onto something.

• Medical, Dental, Vision, Prescription coverage Day 1

• Flexible Scheduling

• Paid Time Off

• Wellbeing offerings such as backup childcare and Mental Wellness support

• Tuition Reimbursement

• Paid Training and Development offered quarterly

• Flexible Spending Account

• Life Insurance as well as Disability

• Disability Insurance

• 401 K and Stock Purchase Plan

“At Capital One, we strive to attract the best people to give them the opportunity to be great.”

  -   Rich D. Fairbank, Chairman, Founder and CEO

We believe in the Power of one

Work & Culture at Capital One

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this post