ACH & Programs Supp Spec

Serves as a subject matter expert for ACH processing rules, regulations, and requirements for all ACH operations. Maintain thorough knowledge of policies, procedures, guidelines, regulations, timeframes and/or processes. Supports other payment programs through a variety of functions related to researching compliance rules and regulations, reviewing and verifying of systematic processing, exception processing of multiple payment channels and providing production support where needed. Prepares and processes ACH loan origination set up and cancellations, unauthorized ACH debit claims and stop payments. Responsible for Payment Channel exception processing through multiple touch points such as ATM Networks, Federal Reserve, Frost Bank, Share Branching and internal SSFCU batch processes. Responds to inquiries regarding ACH, overdraft limits assigned by SmarterPay and negative share activities, from members and other department employees (Production related issues, triage production related issues). Collaborates with other team members to complete complex work assignments and problem resolution related to debit card, credit card, ATM, ACH and check processing by applying functional knowledge of payment service systems, structure and related applications. Adheres to Federal Regulation guidelines while maintaining quality control and productivity standards. Processes transit chargebacks and prepare legal Image Replacement Documents for delivery to membership daily. Processes check adjustment requests to/from Federal Reserv, Frost or Catalyst and processes foreign and collection items. Analyze workflows and recommend innovative methods to improve production operations and member experience by applying basic workflow methodologies.. Transfer data from system applications to digital databases, and review data for deficiencies or errors correcting any incompatibilities and checking output. Analyze, research, resolve and respond to ACH disputes from members by applying critical thinking, judgment, and business sense to make final determinations and provide responses within regulatory time frames. Prepare and provide case summaries to seniors/and or management for escalated member complaints. Understand ACH & Exception systemic processes to identify and troubleshoot production outage, and report to management. Completes any other job-related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization’s Values. Qualifications Bachelor degree in Business Administration or equivalent education and/or experience. Minimum of three (3) years of member service and payment operations experience or comparable financial experience. Minimum of five (5) years of financial institution related ACH, debit card, credit card, exception processing, share branching exception processing, ATM operations and/or check processing systems experience. Knowledge of NACHA rules and regulations. Have a basic understanding of workflow concepts and process methodologies. Proficient skills in Microsoft Office applications including Word, Excel, Access and Visio. Ability to work in a high-paced environment, organize duties and perform multiple tasks simultaneously. Effective communication skills and able to provide professional and courteous customer service.