Solutions Engineer

Remote - US (Remote)

Who we are

As human beings, one of our fundamental identifiers is our voice. Pindrop’s advanced voice identity technology recognizes this distinct and unique human quality with the kind of precision and certainty that’s needed when information or access is essential. From preventing fraud in call centers to obtaining information from smart devices and even activating cars, Pindrop lets people use their voice to quickly and privately connect to, enter, and unlock their world. As AI fraud is on the rise, our cutting-edge fraud detection software is the key to stopping deepfake attacks. Pindrop is dedicated to continuously innovating solutions to detect and mitigate the risks posed by synthetic audio—fortifying trust and integrity between us and those we serve. At Pindrop, we hire great people and we take care of them. All we do is guided by our Core Values: Audaciously Innovate, Evangelical Customers for Life, Execution Excellence, Win as a Company, Make a Difference.

Headquartered in Atlanta, GA, Pindrop has raised over $223M in capital by premier VCs including Andreessen-Horowitz, IVP, and CapitalG.

 

What you’ll do 

• Act as a subject matter expert for Pindrop’s expanding portfolio of solutions.
• Generate new license revenue by engaging with the account’s technical team to drive toward a technical win.
• Advise organizations on improvements to their IVR, call center and fraud operational processes with the use of Pindrop technologies.
• Develop and deliver presentations to articulate technical concepts relevant to each specific account’s environment, such as solution scope, size, integration / API flows, and business case / ROI.
• Conduct product demonstration to customers and lead successful proof of value (POVs)
• Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends, and technologies in order to demonstrate market leadership.
• Collaborate with Customer Success solution engineers to build Statements of Work (SOWs) and other technical documents.
• Lead responding to customer RFP/RFI/RFQ documents, coordinating with others across the organization as needed.
• Work closely with Account Executives to develop a territory and per-account strategy and accurately forecast technical opportunity details within Salesforce.com.

 

Who you are

• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

 

Your skill-set: 

• 5+ years of Solutions Engineering experience minimum, closing $1M+ deals.
• Proven successful selling of very large, complex deals with many moving parts.
• Excellent presentation and communication skills with executive presence and confidence.
• Technical background with specific experience in call center technology within Banking, Brokerage, Insurance, and Retail market sectors.
• Experience with contact center solutions is required, including CCaas/UCaaS, voice network design, authentication, WFM, call recording, fraud management, or enterprise speech processing solutions.
• A relentless self-starter that drives toward objectives while managing multiple competing priorities and specific deadlines.
• Desire and passion to work at an early-stage, high-growth company.
• Fearless, thoughtful, clear and transparent, curious and inquisitive, open-minded, and persistent.

 

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest (no joke…nearly 1 in 3 Pindrop employees has a Ph.D.). We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

Within 30 days you’ll

• Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers
• Introduction to SE team and completing initial onboarding training
• Learn basic solution valu