Customer Service Representative

Description

The Customer Service Representative under moderate supervision responds to inquiries and takes pro-active measures on behalf of external customers, internal sales representatives and warehouse operations regarding the ordering, delivery, and payment processes.

Compensation Data: $17.50-$22.00 non-exempt hourly pay based upon experience.

Travel: None

Location: Harrisonburg, VA – 100% onsite, M-F

Key Responsibilities:

1. Responds to inbound phone calls, emails, or website queries from customers, evaluates their needs and determines appropriate actions while taking responsibility for a timely resolution.

2. Processes sales orders or assists customers and sales representatives with order creation and/or modification ensuring product availability and location, freight requirement, bill of lading exception, delivery minimum and pricing.

3. Processes credit card payments prior to releasing order for shipment. 

4. Assesses damage or incomplete shipment claims to apply appropriate credit, return or destroy procedures. 

5. Takes responsibility for and follows through on open customer issues reported through Perfect Order system. 

6. Communicates and tracks order shipments and order changes to customers and works with internal departments to resolve customer issues promptly.

7. Monitors assigned reports and takes appropriate action.

8. Creates, reviews or modifies sales orders generated through annual trade show activities to reflect the warehouse ship from location, special customer pricing, discounts or credits. Communicates delivery dates to customer based on warehouse capacity.

What you will need to succeed:

Education & Qualifications:

· Business degree preferred. 

· A minimum of 2-3 years of experience in a customer facing role required. 

Competencies:

· Experience in a wholesale distribution business to business environment is helpful.

· Interpersonal and customer service skills to ensure positive interactions with customers.

· Critical thinking skills to diagnose problems and recommend effective solutions.

· Good organizational skills and the ability to multi-task.

· Good listening and communication skills.

· Teamwork skills to collaborate with representatives and coworkers in other departments.

· Excellent Excel and general computer skills. (Microsoft Excel and Microsoft Word).

Why Join BFG Supply:

· Medical, Dental, Vision and Prescription Drug Insurance Coverage 

· HSA or FSA with employer contribution

· Employer Provided Life Insurance, Short-Term and Long-Term Disability Benefits

· AD&D, Voluntary Benefits, EAP, Teladoc

· 401(k) Contribution Matching Program

· Paid Vacation and Holidays

Our Commitment and Difference: 

Founded in 1972, BFG Supply has a long history of serving the Green Industry including Professional Grower, Independent Lawn & Garden, Controlled Environment Agriculture and Hydroponic industries. As an established industry leader, BFG provides the highest levels of customer service, the broadest product range, and innovative technology solutions. BFG is a true single source supplier for all your Green Industry needs from watering tools and control solutions to multi-acre fully integrated professional greenhouse structures. In a world full of change you can take comfort in knowing that BFG Supply is focused on caring for your business needs. We look forward to providing the best customer service in the industry and supporting the growth of our customers. 

BFG Supply Company is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

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