Senior Billing Specialist

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

We're building a more trustworthy Internet. Come join us.

Posting Open Date: 10/23/2024

Anticipated Posting Close Date*: 1/1/2024

*Job posting may close early due to the volume of applicants.

Senior Billing Specialist 

The Revenue Operations team owns the order-to-cash (OTC) process and the billing experience at Fastly, and we’re looking to add to the team to support Fastly’s growth and build toward scalability. The Senior Billing Specialist will report to  the Billing Manager and can expect to regularly interface with customers and collaborate cross-functionally with Credit and Collections, Cash application, revenue accounting, Sales, Business Systems, and Engineering. An ideal candidate will be comfortable learning and working with a complex web of software, processes, and teams and is eager to roll up their sleeves and dig into issues. 

What You'll Do:

• You will review inputs for completeness and accuracy in the billing and finance systems to generate timely and accurate customer invoices
• You will own the resolution of billing issues by analyzing data and collaborating with cross-functional stakeholders (e.g. sales, engineering) and communicating directly with customers
• You will maintain and review customer information in the billing and finance systems - such as tax, purchase orders, or contact information (Email, address)
• You will drive innovation in OTC through monthly retrospectives and project-based work
• You will assist with close, audits, financial reporting, and internal controls testing, as well as ad-hoc finance projects or processes

What We're Looking For: 

• 4+ years of work in billing, OTC, accounting, revenue operations, or other relevant experiences
• Able to accurately prepare and review manual calculation files 
• This is a customer-facing role, the willingness and mental fortitude to handle people from all walks of life in a professional yet grounded manner; ideally someone who enjoys helping people
• Proficient with Excel and Google Sheets, e.g. formulas like XLOOKUP/SUMIFS, pivot tables, data cleaning, using keyboard shortcuts, presentable formatting
• Accurately prepare and review manual calculation files 

We’ll be super impressed if you have experience in any of these: 

• You have experience handling and understanding complex customer contracts and service orders
• You have experience calculating usage-based billing in both enterprise software and Excel
• You have experience with working on audits and/or financial reporting at a public company
• You have a basic grasp of networking services, security, or computing industries as it relates to accounting or billing
• BA/BS in Accounting, Finance, Economics, Business, or other relevant degree

Work Hours: 

• This position will require you to be available during core business hours. 

Work Location(s) & Travel Requirements:

This position is open to the following preferred office locations:

• San Francisco, CA

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home. 

SF / LA Fair Chance Ordinance Statement

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Salary: 

The estimated salary range for this position is $77,720 - $97,150.

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employme