IT Systems Administrator, College of Engineering and Computer Science

The College of Engineering and Computer Science (CECS) IT Systems Administrator is the primary support person for the Computer Science and Engineering Management faculty/staff while extending support to over 40 teaching classrooms/labs within the college, including CECS labs. Responsibilities include providing real-time support to faculty, staff, and students within the CECS and maintaining all teaching labs utilized by the department(s).

As an essential part of a team comprised of another Lab Support Engineer, Lab Electronics Engineer, and the CECS IT Manager, the position will assume backup responsibilities for team members, requiring a high level of knowledge and deep understanding of support procedures and technologies found throughout the CECS.

Provides technical support to Computer Science faculty, students, and staff, including imaging desktops, setting up and deploying desktops/workstations, and maintaining computers across the computer science teaching classrooms/computer labs to ensure uptime, optimal performance, and functionality; responsible for imaging Computer Science labs, necessitating advanced knowledge of hardware, software, testing devices, and imaging solutions utilizing Ghost Solution Suite and or SCCM tools; assumes responsibility for managing all digital signage throughout the CECS. 

Responsible for maintenance of the CSE Info-Security lab, comprising 20 Linux-based machines used for researching various security protocols; designs, installs, and maintains research workstations dedicated to machine learning and AI research, predominantly consisting of high-end Lambda GPU Linux-based workstations; designs maintains, and provides documentation for labs, podiums, conference rooms; responsible for all podiums utilized in Engineering and Computer Science, constituting a crucial aspect of daily operations. Podium support entails familiarity with its multifaceted components, essential for troubleshooting during classroom instruction; responsibilities extend to managing the technology in the 7 College conference rooms - this includes setup and operation knowledge encompassing cameras, computers, networking, TV systems, specialized software, and casting devices.

Additionally, the role entails operating, configuring, and documenting dedicated media rooms for Online courses. Much akin to podium technology, this requires creating training materials for Kaltura and Zoom, extensively utilized across all disciplines; updating the CECS IT support website using Drupal is a core responsibility; maintaining an up-to-date technical acumen is imperative for ensuring compatibility across client/server applications, hardware, printers, and network devices. This involves setup, administration, and troubleshooting of Windows desktop, MAC OS, and Linux/Unix-based systems, and a foundational understanding and support of cellphone technologies is also necessary.

Images and deploys new computers during refresh cycles or upon the arrival of new faculty, ensuring their proper setup and functionality; assists with yearly inventory checks and maintains our internal inventory system for the CS and EMGT department; works as part of the CECS IT team with regards to equipment relocation and storage tasks; handles specialty printer setups, custom PC builds, and occasional adjustments to lab setups for temporary A/V needs; records job interviews using Zoom or Kaltura platforms; and maintains the appearance of labs throughout the day.

May supervise Federal Work-Study student(s) and/or Graduate Assistants and perform other as assigned to push forward the mission and vision of CECS.

The ideal candidate will possess the following: 

• Advanced knowledge of operating systems, including Microsoft, Linux, MAC, computer hardware, software, and audio/video equipment. 
• Must have advanced knowledge of several types of server-based applications, SQL database applications, engineering applications, computer science applications, and software license managers. 
• Must know MS Office applications with the ability and skills to use and support the O365 suite. 
• Must have knowledge of printers, setup, and troubleshooting. Knowledge of HP large format printers, inkjet, and laser printers. 
• Knowledge of Broadcom Ghost Solution Suite, SCCM, Windows ADK, Microsoft MDT, and WDS imaging infrastructure.
• Knowledge of numerous computer science programs: Java, Visual Studio, BlueJ, Python, MySQL, Putty, NetBeans, and VirtualBox. 
• Knowledge of Engineering applications: MATLAB, Maple, and Solid Works.
• Written and oral communication skills.
• Skill in organizing resources and establishing priorities.
• Must have advanced troubleshooting skills and the ability to provide technical solutions with short notice, think outside the box, and work out a solution in real-time. 
• Must be skilled a