Fulfillment Customer Service Coordinator

Fulfillment Customer Service Coordinator is responsible for handling all aspects of customer service within a 3rd Party warehouse and fulfillment environment. 

Fulfillment Customer Service Coordinator responsibilities and essential job functions include, but are not limited to the following:

• Effectively present information and solutions to customers, prospective clients and other employees of the organization 
• Manage customer accounts and act as point of contact for customer service related needs
• Be an active participant in the process of obtaining new revenue generating opportunities
• Responsible for the training and onboarding of new customers to the DC order system
• Utilize a WMS system to verify rates are accurate and audit daily Warehouse transactions for accurate billing to our customers
• Answer phone calls / emails from potential new customers and the sales team, actively seeking new leads and business, building and managing partner relationships
• Work with the pricing team to get new customer quotes, present quotes, participate / lead conference calls, on-board new customers
• Work with the WMS Support team to get new items setup, coordinate system training with new customers when needed
• Utilize a CRM to log, update, and monitor all new leads
• Assist with the coordination of short-term projects in the region (Transloads, Crossdocks, Re-works), collecting payment when needed
• Assist with customer monthly invoice preparation, posting invoices, ensuring accuracy and meeting all timelines, assist customers with any questions or issues on the invoices
• Analyze problems or issues to determine root cause

• Ensure warehouse security, cleanliness and safety standards are adhered to

Qualifications, Knowledge, Skills, and Abilities:

• High school diploma or GED
• 1+ years’ experience working in a 3rd Party Warehouse/Fulfillment environment
• Previous warehouse management systems (WMS, cloud based), Deposco and Cargowise preferred
• Previous experience with radio frequency picking systems (RF), bar code systems and electronic data interchange (EDI) preferred
• Previous experience with a CRM, Pipedrive preferred
• Previous experience with Truckload brokerage or Freight Forwarding preferred
• Fork Lift Certification and/or ability to obtain certification 
• Leaderships skills with the ability to implement and manage change and continuous process improvement 
• Knowledge of OSHA requirements and other warehouse safety principles and government regulations
• Knowledge of hazardous material loading requirements and restrictions

• Strong communication skills, both written and oral, and interpersonal skills, with the ability to clearly and effectively communicate with both internal and external business partners

• Ability to multitask in a fast-paced environment with rapidly changing priorities, meet deadlines, work well under pressure, and maintain discretion on confidential matters while maintaining a positive attitude and providing unmatched customer service 
• Proficient in Microsoft Office Suite 
• Ability to formulate official company reports and correspondence
• Ability to read, write, and speak English fluently