Metadata and Systems Support Specialist

The San Francisco Museum of Modern Art is one of the largest museums of modern and contemporary art in the United States and a thriving cultural center for the Bay Area. We cannot imagine life without art; it inspires and connects us every day. Now more than ever, these connections matter and are aligned with our values.
Inclusive: We strive to be a museum of many voices in dialogue.  
Passionate: We believe working with art is more than a job or trusteeship - it's a way of life.  
Brave: We are committed to approaching our work with courage and a sense of adventure, always ready to explore new perspectives.
Empathic: We aim to act like a person, not an institution. 
SFMOMA is a place for the infinitely curious to explore, support, and experience the art of our time. We believe that modern and contemporary art can influence the way we think, view the world, and embrace the many voices and perspectives around us. We aspire to foster an environment that elicits joy, nurtures a sense of belonging and purpose—where difference is seen as a strength, and every one is appreciated for their whole self.
Schedule: Full Time, 35 hours/week, at least three days working onsite
Reporting to the Director of Archives and Art Resources, the Metadata and Systems Support Specialist plays a key role in the successful use of the museum’s Collections Management System and Digital Asset Management System. The Specialist ensures consistent metadata and content practices, fields user questions, and maintains clear, up-to-date documentation across both systems.  
The Metadata and Systems Support Specialist bridges users and system managers by providing frontline support, supporting data stewardship, and collaborating on process and improvements. Early work will prioritize user support, ticket tracking, documentation, and system familiarity. Over time, responsibilities will expand to include ingestion, bulk data operations, and project-based content work.  
This is a data and operationally focused support role designed to improve cross-system alignment and build consistent user experiences. The position works closely with the Collections Information Manager and the Digital Asset Manager to support generous access to data and content related to artworks, artists, and museum programs, in ways that are in alignment with the museum’s strategic priorities and goals of the Archives and Art Resources (AAR) department and the Collections, Exhibitions and Design (CED) division. 
In the first year of work in this position, key milestones will be: 
· By 30 days: Become oriented with our CMS and DAMS (understand these key systems, user groups, and workflows). Meet stakeholders across departments to begin building collaborative relationships. Shadow current support workflows and start responding to simple user requests under supervision. · By the second quarter: Begin independently handling front-line support and routine issue tracking. Create or update documentation (user guides, training resources, FAQ materials) at the direction of the system managers. Identify recurring user pain points and propose small enhancements or clarify documentation. Assist with metadata cleanup or content ingestion tasks with supervision. · By year one: Manage support workflows, including triage, documentation development, and training, in close collaboration with system managers. Manage projects such as metadata audits, bulk data imports, or improvements to cross-system workflows. Act as the primary liaison for user-system needs to inform and support system improvements led by system managers. Proactively contribute to refining departmental procedures and collaborate on larger-scale integration or migration initiatives.  

Responsibilities & Duties

• Provide first-line user support for the DAMS and CMS, triaging requests, resolving routine issues, and escalating complex requests to system managers and vendors.   
• Maintain clear, up-to-date user documentation and training materials; conduct monthly and ad hoc training sessions for staff.  
• Compile and disseminate reports and statistics from the DAMS and CMS, supporting departmental and museum-wide needs.  
• Coordinate and contribute to data entry and content standards across both systems to ensure consistency and accuracy.   
• Collaborate with the CMS and DAMS managers to improve workflows, support ingestion projects, and document system changes.   
• Contribute to bulk data operations, metadata cleanup, and cross-system integration projects.  
• Track and report on common user needs, informing system design priorities and institutional planning.  
• Support project-based initiatives, including dat