Sr Analyst, Credit & Loyalty

Salary Range $36,000 - $45,000*

Job Description:

Saks Global

Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call and Horchow. Its retail portfolio includes 70 full-line luxury locations, additional off-price locations and five distinct e-commerce experiences. With talented colleagues focused on delivering on our strategic vision, The Art of You, Saks Global is redefining luxury shopping by offering each customer a personalized experience that is unmistakably their own. By leveraging the most comprehensive luxury customer data platform in North America, cutting-edge technology, and strong partnerships with the world's most esteemed brands, Saks Global is shaping the future of luxury retail.

Saks Global Properties & Investments includes Saks Fifth Avenue and Neiman Marcus flagship properties and represents nearly 13 million square feet of prime U.S. real estate holdings and investments in luxury markets.

YOU WILL BE:

As a member of the Saks Global Credit & Loyalty Team, the Sr. Analyst is responsible for handling inbound call servicing for multiple lines of business including Neiman Marcus, Saks Fifth Avenue, & Bergdorf Goodman. In addition the Sr. Analyst will support the Supervisor by assisting Analysts with escalations and any additional tasks the Supervisor needs support with.

WHAT YOU WILL DO:

• Primary call types include loyalty and promotional program assistance, earned gift card exceptions and private-label liaison assistance for branded credit cards. 

• Support and facilitate various tasks and processes related to our credit & loyalty program. 

• Support Supervisor with escalations from analysts.

• Support Supervisor with Adhoc tasks that support the team and program.

• Support Supervisor with credit escalations.

• Exercise a high level of attention to detail, strong problem solving skills, and the ability to work with systems to resolve issues effectively.

• Communicate effectively with customers following standardized operating procedures

• Utilize strong analytical and critical thinking methodology while maintaining the customer relationship and their loyalty to the organization

• Perform in a fast-paced, deadline-driven environment while providing superior service and accuracy during every contact

WHAT YOU WILL BRING:

• Working knowledge of computer software applications and operating systems with the ability to learn quickly and navigate through multiple systems simultaneously

• Must have exceptional multi-tasking abilities

• Contact Center experience in a Retail environment is preferred.

• Knowledge of credit processes, financial products is preferred.

• Prior experience in a credit department or related financial services role.

• Strong communication and interpersonal skills.

YOUR LIFE AND CAREER AT SAKS GLOBAL:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation

• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate

• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

• An amazing employee discount

SALARY AND OTHER BENEFITS:

The hourly rate for this position is between $17.31-21.63 per hour. Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Thank you for your interest with Saks Global. We look forward to reviewing your application.

Saks Global is an equal employment opportunity employer and is co